Hybrid schedule in Catonsville, MDDescription:DescriptionDaily responsibilities include logging, tracking and resolving an average of 20 to 30customer interactions per day. Specific responsibilities include acting as thecustomer advocate for problem resolution, demonstrating intermediate-advancedtroubleshooting skills, handling, diagnosing, resolving end user issues in theenvironment, and providing assistance to other members of the team.Additional SkillsHelp Desk, Customer service, Troubleshooting, Active Directory, Windows 10, VPN, Password reset, Phone supportTop Skills Details2+ years experience in user supportExpert-level proficiency in:Microsoft Office 365 supportRemote access troubleshooting (VPN/Networking)Active Directory administrationHardware troubleshootingDevice deploymentWhy someone would want to work hereA great opportunity to learn a wide array of skills not normally part of a Tier 1 position. The team regularly works with Active Directory, Exchange Admin, and JIRA.Additional Skills & Qualifications"White glove service" type environment, VIP requests are regularAbout TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.