Secret Service Desk Analyst, Piper Companies, Falls Church, VA
Piper Companies -
Falls Church, VA,
US
Secret Service Desk Analyst
Date Posted: 2024-05-14
Job description
Zachary Piper Solutions is currently seeking a Secret Service Desk Analyst who will support a government contract located in Falls Church, VA. The Secret Service Desk Analyst will provide Tier I and II support using ITSM ticketing system.
Responsibilities for Secret Service Desk Analyst:
1 years of relative experience
Secret Clearance
Security +
High School diploma or equivalent
Compensation for Secret Service Desk Analyst:
#LI-SH2
Key Words: Office support, desk support, admin HR, Human resources, planning, strategy, government
Key Words: Service desk, Support, help desk, ticketing system, customer service, secret, DoD, Security +, Tier I, Tier II, team, problem solving, tickets, analytical, devices, servers, computers, application systems, shift work,
Responsibilities for Secret Service Desk Analyst:
- Troubleshoot and resolve Tier I and II incidents to include: system inquiries, requests, incidents, software installation, printer support, hardware support (desktop, laptop, peripheral).
- Perform in person customer service and phone support service to the end-user community.
- Handle efficiently, high volume ticket queue by supporting 50 - 100 tickets daily, using ticking system.
- Document, maintain, and store specific information, including as-built diagrams and SOPs/Job Aides.
- Support focus teams or specialized projects to promote rapid improvement turnaround.
1 years of relative experience
Secret Clearance
Security +
High School diploma or equivalent
Compensation for Secret Service Desk Analyst:
- $60,000 - $75,000 *Depending on Experience.
- Cigna Medical, dental, vision, 11 Holiday, 401k, 2-week PTO
#LI-SH2
Key Words: Office support, desk support, admin HR, Human resources, planning, strategy, government
Key Words: Service desk, Support, help desk, ticketing system, customer service, secret, DoD, Security +, Tier I, Tier II, team, problem solving, tickets, analytical, devices, servers, computers, application systems, shift work,