OverviewAt BlueHalo our analysts provide actionable intelligence. We quickly convert customer requirements into real hardware, software, firmware, and mechanical solutions in weeks, not years. With an organizational structure and design processes tailored to quick reaction, our process identifies risks that would prevent delivery and implements mitigation strategies to meet goals at mission speed.Our team is expanding to do the big things that have never been done before the things the nation and the world are counting on us to deliver. Join the transformation and help us make this impact now.As a System Administrator with our Intel Division you will provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. The ideal candidate will support hardware and software testing, pre- and post-production configuration and validation, security policy implementation, and administration of services and infrastructure in a fast-paced, agile environment.If that sounds like you and you re ready to make an impact now, not later, read on for the details and apply to make the most of your career.You d like to do thisProvide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problemsManage the daily activities of configuration and operation of IT systemsProvide assistance to users in accessing and using IT systemsProvide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problemsProvide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.Provide support for the escalation and communication of status to agency management and internal customersOptimize system operations and resource utilization, and perform system capacity analysis and planningProvide in-depth experience in trouble-shooting IT systemsProvide detailed analysis and feedback to agency management and internal customers for escalated ticketsProvide support for the dispatch system and hardware problems and remains involved in the resolution processConfigure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performanceYou re required to have thisTen (10) years experience as a System AdministratorBachelor s degree in a technical discipline from an accredited college or universityAn active TS/SCI with a PolygraphAbout BlueHalo Intelligence SystemsBlueHalo's Intel division provides specialized operational support, services and technology to plan, design, develop and execute critical missions in the national security community. BlueHalo generates actionable insights from analytics through a suite of operationalized AI/ML tools for data collection/ingestion and subsequent text, geospatial, time series and image/video analytics to support open-source intelligence. BlueHalo is a national source for classified Cyber/SIGINT missions and a leading provider of blockchain/crypto analytics and platform cyber resiliency, specializing in offensive and defensive cyber and SIGINT warfare technologies.Leading the TransformationThe BlueHalo Effect It speaks to who we are as a company, a global protective ring that shields everything we most want to safeguard, an unbroken line that ensures our customers retain the advantage in any battlespace, from high above the Earth to deep in cyberspace. It s who we are, a halo, a protector, the light of inspired engineering keeping our Nation safe. Our vision is a world where national security is certain because technical superiority is assured. Join us and become a vital element of The BlueHalo Effect! EEO Statement BlueHalo is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions. If you are an individual with a disability and would like to request a reasonable workplace accommodation for any part of the employment process, please send an email to ...@bluehalo.com. Please indicate the specifics of the assistance needed. This option is reserved only for individuals who are requesting a reasonable workplace accommodation. It is not intended for other purposes or inquiries.ID2024-5156Job LocationsUS-MD-Annapolis Junction