Desk Side Support, Eteam, Baltimore, MD
Eteam -
Baltimore, MD,
US
Desk Side Support
Date Posted: 2024-06-18
Job description
Pay range: $21-$22
Job Description
Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop/Thin Client support, Printers, PDAs(Tablets), IPhones, Mobile, and LAN cable drops, BYOD, I.P. Phones & Audio video conference devices. Hands & feet support for network and server equipment as well as any IT related projects.
Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
Backing up and restoring user data, settings and associated systems administration activities
Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts
Assist on Incident and Problem management activities
Be available for On-call support on need basis & as business demands
Adhere to ticket response and resolution SLA's as agreed upon with the customer
Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc)
Strong Microsoft Operating System installation and troubleshooting skills
Experience-based Windows support
Configuration/imaging
Installation environment
General Windows OS troubleshooting
Hardware support and troubleshooting
Troubleshooting hardware issues
Replacing desktop/laptop hardware
Installation of peripheral devices
Job Description
Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop/Thin Client support, Printers, PDAs(Tablets), IPhones, Mobile, and LAN cable drops, BYOD, I.P. Phones & Audio video conference devices. Hands & feet support for network and server equipment as well as any IT related projects.
Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
Backing up and restoring user data, settings and associated systems administration activities
Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts
Assist on Incident and Problem management activities
Be available for On-call support on need basis & as business demands
Adhere to ticket response and resolution SLA's as agreed upon with the customer
Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc)
Strong Microsoft Operating System installation and troubleshooting skills
Experience-based Windows support
Configuration/imaging
Installation environment
General Windows OS troubleshooting
Hardware support and troubleshooting
Troubleshooting hardware issues
Replacing desktop/laptop hardware
Installation of peripheral devices