Job Title
Help Desk
Education
N/A
Location
Baltimore, MD - Baltimore, MD US
Durham, NC 27701 US (Primary)
Career Level
Entry Level
Category
Information Technology
Salary Grade
Date Needed By
Job Type
Full-time
Travel
Job Description
Help Desk
Leisnoi is an Alaska Native Village Corporation operating several subsidiaries working both in and out of the SBA 8(a) program providing environmental, construction, and other services to the Federal government as well as commercially. Leisnoi is currently experiencing a large amount of growth and this position comes with exceptional growth opportunity.
Position Overview:
Call Center environment, providing detailed call/problem documentation of reported incidents utilizing the Change, Asset and Problem Reporting System (CAPRS). Problem reporting in the CAPRS is required in both real-time voice and emergency notifications. The candidate will function as a Customer Service Representative (CSR). The candidate identifies and reports on a wide variety of hardware, software, mainframe access and print problem determination/escalation. All employees are considered mission critical and are expected to report even during inclement weather conditions.
Essential Functions, Responsibilities & Duties may include, but are not limited to:
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