The System Administrator is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. The ideal candidate participates in technical research and development to enable continuing innovation within the infrastructure. The ideal candidate ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, customers, and business partners.

They will assist project teams with technical issues in the Initiation and Planning phases of our standard Project Management Methodology. These activities include the definition of needs, benefits, and technical strategy; research & development within the project life-cycle; technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions. Participation on projects is focused on smoothing the transition of projects from development staff to production staff by performing operations activities within the project life-cycle.

The ideal candidate is accountable for the following systems: Linux and Windows systems that support enterprise customer application software to include custom developed and COTS.

Roles and Responsibilities

System Administrator Engineering and Provisioning
Install new / rebuild existing servers and configure hardware, peripherals, services, settings directories, storage, etc. in accordance with standards and project/operational requirements
Install and configure systems such as enterprise custom, COTS and web applications
Develop, document and maintain installation and configuration procedures
Contribute to and maintain system standards
Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale

Operations and Support
Perform daily system monitoring, verifying the integrity and availability of hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
Create, change, and delete user accounts per request
Provide Tier II and Tier III support per request from various customers
Investigate and troubleshoot issues
Serve as subject matter expert in support of security/configuration audits

Maintenance
Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure / add new services as necessary
Upgrade and configure system software
Maintain operational, configuration, or other procedures
Perform periodic performance reporting to support capacity planning
Perform ongoing performance tuning, hardware upgrades, and resource optimization as required
Maintain data center environmental and monitoring equipment

Working Conditions/Physical Effort
Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice
Must be able to lift 50 lbs.

Travel
Local Baltimore-Washington D.C.
Long-Distance travel may occasionally be required

Required Skills and Experience

Two-plus years of experience as a Windows System Administrator
Strong problem determination and resolution skills
Strong verbal and written communication skills
Must be able to write procedures and technical content related to position responsibilities
Ability to create and maintain positive and professional business relationships with both internal associates and external customers
Must work effectively in a team environment, multi-team setting, as well as independently
Must know how to provide a status on assigned deliverables (i.e., estimate their work)
Must be a U.S. Citizen
Must be able to pass a basic criminal background check
Bachelor (4-year) degree, with a technical major, such as engineering or computer science, or commensurate certifications/work experience
Solid understanding of basic Windows operating system administration
Solid understanding of basic Linux operating system administration
Experience with remote administration techniques (RDP, WinRM, SSH, etc.)
Experience with Virtualization/Hypervisor technologies
Basic Active Directory administration

Preferred Skills and Experience

MCSE or MCITP certification
RHCT or RHCE certification
Knowledge of Dell PowerEdge hardware
Basic understanding of LAN/WAN technologies
Knowledge of Hyper-V virtualization technologies
Knowledge of RSA security technologies
Scripting (BASH, PowerShell, Python, etc.)
AWS Experience/Certifications

EOE M/F/D/V