Teacher/Professional - District Office - Technology

Job Number 000#######

Start Date

Open Date 04/17/2024

Closing Date

ROLE AND PURPOSE: Design, maintain, and support the district's on-prem and cloud-based, enterprise-level systems as well as the district's server and Data Center infrastructure.

QUALIFICATIONS:

Education/Certification:

• Bachelor's degree from an accredited institution (preferred)
• Relevant industry certifications such as MTA, MCSA, MCSE, VCP, etc. (preferred)

• Minimum of two (2) years in a position requiring the use and knowledge of skills that relate to the major responsibilities and duties listed below.
• Successful experience working in a large server and data center environment, spanning multiple data centers
• Experience working with Microsoft Windows Server versions 2008 to current
• Experience administering services such as: Active Directory, DNS, DHCP and Group Policy
• Experience managing cloud platforms and infrastructure, data management and analytics, and cloud-based productivity solutions
• Experience with advanced Operating System and network troubleshooting, tools, and concepts
• Experience managing Microsoft Azure, Office 365 and Google cloud enterprise environments
• Experience gathering and interpreting data from a variety of monitoring systems and utilities such as: PRTG, SolarWinds Orion, Wireshark, Perfmon, vROPs, etc.
• Experience working with server virtualization technologies such as VMWare or Hyper-V
• Experience with backup technologies spanning across multiple backup sites
• Experience using scripting languages to automate administrative tasks and/or troubleshoot and resolve issues
• Experience documenting systems and server architecture using a variety of tools such as Microsoft Visio, etc.
• Experience designing and participating in Disaster Recovery design and implementation efforts
• Experience working in both 3-2-1 and hyperconverged environments
• Experience with SAN, DAS, and other storage platforms a plus
• Experience with Linux Operating Systems a plus

• Exhibit a personality that demonstrates interpersonal skills to relate well with students, staff, administration, parents, and the community
• Be able to communicate effectively with all stakeholders, both orally and in writing, including principles of English and grammar usage
• Demonstrates the ability to manage multiple tasks, work with all levels of technical ability, and effectively collaborating with all stakeholders as needed
• Demonstrates the ability to read and interpret data
• Demonstrates knowledge with security relevant tools, systems, and applications
• Model behavior that aligns with organizational culture and climate expectations
• Demonstrates a positive attitude and the ability to work as a member of a team
• Exercises discretion regarding matters of sensitive or confidential nature
• Exercises proper judgement and creativity in making decisions
• Self-motivated and works effectively under minimal supervision

• Monitor and maintain the district's on-prem and cloud server and platform environments
• Monitor and maintain Virtual Desktop Infrastructure that support the district's educational initiatives
• Ensure data integrity and security is maintained for the district's server and systems environment
• Protect confidentiality of records and information gained as part of exercising professional duties and use discretion when sharing any such information within legal confines
• Participate in department & district planning to ensure the effective use of all technologies being implemented in the school district
• Work with other AISD departments and campus personnel to resolve issues with related system problems/issues
• Provide excellent customer service on the phone, in person, and through written communication, ensuring all incidents, requests, inquiries, and/or tasks are responded to in a timely and professional manner, according to established Service Level Agreement (SLA)
• Categorize and prioritize incidents, requests, inquiries, and tasks according to SLA and other IT protocols
• Prepare documentation on applications, system procedures, processes, and best practices for review and distribution to district staff as needed
• Continually look for ways to improve processes and procedures that result in increased efficiency
• Report to supervisor to provide support and recommendations for identified issues, projects, and initiatives
• Explore the enterprise and industry for evolving state of industry knowledge and methods regarding best practices
• Perform knowledge transfer sessions with team members as needed
• Attend any appropriate training, in-service, workshop programs, and required meetings
• Participate in an on-call rotation providing after-hours, weekend, and/or holiday support
• Occasionally work prolonged or irregular hours with little to not advanced notice, to ensure/restore department and district options
• Conduct periodic hardware and software inventory assessments
• Participates in security assessments and audits
• Perform other job-related duties as assigned

• None