UpSlope Advisors is seeking an exceptional candidate to serve as the Help Desk Manager (Tier II) for a Department of Defense agency. The customer requires support to provide enterprise-level service desk and incidental information technology services. Services include: Help Desk Support, IT Operations Management and Support, Mobile Support, IT Asset Management, Software Development, and Support, IT Security Program Support, IT Incident Response and Reporting, Classified Processing, IT Training Services, Laptop Lending Program Support, Application Services Help Desk, SharePoint Support.
The Help Desk Manager (Tier II) is responsible for managing desk-side support operations at customer Washington DC locations. The Manager will lead a team supporting approximately 1700 work orders monthly and demonstrate competency in technical areas preferably as a Microsoft Certified Professional (MCP) to ensure that service desk resolution addresses customer IT software and hardware requirements with a foundational and appropriate technical skillset. The Help Desk Manager (Tier II) will possess advanced skillsets to assist with the resolution of complex issues.
Key Tasks and Responsibilities
Manage Tier II deskside service delivery
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