We have an outstanding Contract position for anIT Desktop Technicianto join a leading Company located inLaurel, MD.Must be able to work 100% onsite in Laurel, MDUS Citizenship is required.Candidate must have the ability to obtain and maintain a Secret Security Clearance.Please click on this link if you have any questions on how to obtain a clearance : are seeking an IT Field Services Technician to help us support the information technology needs of the nation's leading university-affiliated research center. You will be working with engineers, scientists, and business professionals who are addressing critical challenges of our nation. We have been ranked as one of Computerworld's Top Places to Work in IT for the last 6 years and want to add bright, dedicated, hardworking technicians to our team.Responsibilities :Your main responsibility will be to provide onsite IT support services for customers including incident response, delivery, and system set-up of new & repaired computers along with the installation of additional hardware, software, and peripherals, driving company vehicles as necessaryYou will work primarily on Microsoft Windows, Macintosh, and Linux systemsYou will research, analyze, diagnose, and resolve issues with customer systems including computer hardware & software, peripheral equipment, and networks using documented processes where available and best practices where notPerform computer imaging including software & hardware validation and pre-delivery testingYou will record and create documentation and assist in other teams' areas as neededYou will perform other duties, as assignedBasic Hiring Criteria :Bachelor's degree; or in lieu of a degree, at least 4 years of a combination of education and relevant IT-related work experiencePossess the ability to solve and resolve technical problems for users, to independently resolve widely varying sophisticated problems using current job knowledge, research, and external resourcesHave hardware experience including Intel-based desktops, laptops, and printersOperatingSystem (OS) experience to include Windows and Mac OSNetworking experience to include a solid understanding of TCP/IP and DNS and an understanding of Active Directory and ExchangeAre an excellent communicator, highly motivated, and have a strong customer focus with the ability to collaborate with all levels of staffAre willing and able to support and work the necessary hours to finish critical work, routinely drive company vehicles on and off campus, have the ability to do long walking on a routine basis, and be willing to occasionally (less than 5%) travel within or outside of MarylandThe selected candidate must possess a valid driver's license and will undergo a motor vehicle records checkHave the ability to lift up to 40 lbsAre able to obtain a Secret-level security clearance; if selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified informationEligibility requirements include U.S. citizenshipDesired Qualifications :Bachelor's Degree in an IT-related fieldPossess enterprise-level experience with Linux, Windows 10, Mac13.2, and/or iOSPossess certifications: ITIL, A+, Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer for Windows (MCSE), Apple Certified Macintosh Technician(ACMT), and HDI Support AnalystHave software experience with Desktop remote control tools, the ability to troubleshoot Linux operating systems, and/or 2-4 years of experience with system management tools such as AltirisVEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / DisabledThe Company will consider qualified applicants with arrest and conviction records.To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit