Clearance Requirement: Active DoD Secret Security Clearance and ability to obtain a DoD Top Secret clearancePrimary Responsibilities:The successful candidate's primary responsibility will be:Lead the standup, configuration and implementation of ServiceNow's ITSM, ITOM, TSM, and TSOM modulesCreate and maintain Forms, Reports, Views, Workflows, Groups and RolesCreate, maintain and enhance Dashboards and reporting, including scheduled reportsCreate and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc)Coordinate and support application and platform upgradesAssist with design, creation and cataloging of business process flowsWork with other members of the ServiceNow development team to propose solutions based on business needs and strategiesPerform the necessary tasks to design and configure ServiceNow functions to meet operational needsSupport business process re-engineering activities to move ticketing and order management capabilities into ServiceNowIdentify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performanceInteract with the customer to address Systems Engineering technical considerations and associated problems, issues or conflictsBasic Qualifications:Bachelor's degree from an accredited college in a related discipline, or equivalent experience/combined education, with 8-12 years of professional experience; or 6-10 years of professional experience with a related Master's degree. Additional experience may be accepted in lieu of degree.Active DoD Secret Security Clearance and ability to obtain a DoD Top Secret clearanceUnderstanding of ITIL foundation or ITIL certifiedExperience in architecture, design, development, and delivery of data driven operations capabilities, within a DoD environment, including experience building and deploying software applications that meet DoD security standards and updating applications and code to meet security scans and security implementation guidelines (e.g. STIGs).2+ years of hands-on experience with ServiceNow standup, configuration and maintenanceExperience with JIRA, Git and ConfluenceExperience working with a highly technical team and in a dynamic, fast-paced environmentSecurity+ certification or equivalent DoD 8570 IAT II certification within 60 days of start dateMust be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for on-site support as neededPreferred QualificationsExperience with AWS cloud implementationsExperience with DevOps/DevSecOps and CI/CD implementationExperience with automation tools such as Ansible5+ years of experience with software engineering