The IS Service Desk Knowledge Management Analyst is responsible for the knowledge management process within ServiceNow and keeps the knowledge articles current with subject matter experts (SMEs) in order to minimize service desk escalation to tier 2 teams. Assists with taking calls during high call volume surges.
Job Responsibilities:
Requirements:
This position is eligible for remote work for candidates residing in the following states - AL, AZ, DC, DE, FL, GA, KY, ME, MD, MO, NC, OH, PA, SC, TN, TX, UT, VA, WV.
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