Assistant Marketing Manager, PENN Entertainment, Charles Town, WV
PENN Entertainment -
Charles Town, WV,
US
Assistant Marketing Manager
Date Posted: 2024-05-05
Job description
WE'RE CHANGING ENTERTAINMENT. COME JOIN US.We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!WE LOVE OUR WORK.* Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.* Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.* May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.* Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.* Enhance guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.* Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.* Maintains strict confidentiality in all departmental and company matters.* Assists in managing all property Promotions to include slot tournaments, brand promotions and VIP events. Executes and enforces strategic plans and calendar for promotions. Assists in oversight of media used to communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies.* Assists with managing successful daily operations of players club to include scheduling, activities, inquiries, complaints. Assist with designing/implementing promotions designed to increase membership and ensure high level of player satisfaction. Override/approve necessary functions.* Assists in managing all bus operations including scheduling, greeting, reporting, preparation and ensuring all player inquiries/complaints are handled professionally and efficiently.* Assists in planning and organizing the regularly scheduled VIP events and major events within Marketing. Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used.BRING US YOUR BEST.* Must be at least 21 years of age.* Two (2) years players club experience or two (2) years management in gaming industry.* Must have excellent verbal, written, and interpersonal skills.* Must have technical proficiency and knowledge in Microsoft applications (Word, Excel, and Outlook).* Strong client interface and presentation skills preferred.* Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.* Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.* Must have demonstrated ability to drive toward results.* Responsible for staff development and training programs.* Responsible for rewards and recognition program to maximize employee engagement.* Evaluates team members within department and delivers constructive feedback to employees in regards to performance.* Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.* Manages work procedures and expedites workflow.* Provides recommendation for employee performance (disciplining, coaching, and counseling).* Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.* Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.* Employee must be able to qualify for licenses and permits required by federal, state and local regulations.* Must successfully complete TIPS training.* While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.* The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.* The noise level in the work environment is usually very loud.* Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.STAY IN THE GAME. FOLLOW US.We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.We're changing entertainment. Follow us.Equal Opportunity Employer