Customer Service Representative - Elkridge, MD, The Supply Room, Elkridge, MD
The Supply Room -
N/A
Elkridge, MD,
US
N/A
Customer Service Representative - Elkridge, MD
Date Posted: 2024-05-29
Job description
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
Customer Service Representative - Elkridge, MD
Apply today, to join the best team out there!!
POSITION SUMMARY
Create a personal experience for our customers by being obsessed with service: building strong relationships with our customers both externally and internally, troubleshooting issues, and providing excellent service. Willingness to learn products, equipment, services, etc. as well as offer suggestions and recommendations to best fit our customers' needs is imperative.
POSITION EXPECTATIONS
Build sustainable relationships of trust with internal and external customers through open and interactive communication
Processes customer orders, service requests, price requests and returns via live chat, email, and over the phone
Resolve product or service problems by determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
Partner with the sales team to meet and exceed customers' service expectations
Make outbound calls to customers regarding orders, deliveries, backorders, etc.
Maintain expert working knowledge of all systems, tools, processes & procedures set in place
Seize opportunities to upsell products when they arise
Participate in ongoing departmental &/or industry related training
Go the extra mile to engage customers
Other duties as assigned
MINIMUM QUALIFICATIONS & SKILLS
Education, Certifications and /or Licenses:
Associate's degree or equivalent from two-year College or technical school; or four years related experience and/or training; or equivalent combination of education, training, and experience preferred but not required.
Experience:
Experience is preferred, but not required
2 years previous experience in a customer/sales support role
Knowledge/Skills:
Possess a passion for knowledge: the more you know the better you can service our customers
Empathetic, good listener and problem solver to help assist customers in difficult situations
Meticulous attention to detail
Customer focus with adaptability to different personality types
Able to interact professionally with customers and fellow employees
Live by and lead by TSR's values and serves as an example of the best we want to see in our team
Reliable and responsive
Demonstrate honesty, integrity, and conscientiousness - care about doing the right thing, not the easy thing
Possess a positive attitude
Innovative mindset - demonstrate flexibility and problem-solving skills when met with challenges
Exceptional written and verbal communication skills
Strong analytical capabilities and problem-solving skills
Exceptional time management and organizational skills
Ability to perform multiple, simultaneous complex assignments without direct supervision
Able work independently and/or collaboratively within a team - willing to roll up your sleeves and help the team get work done
Proficient in Microsoft Outlook, Excel, and Word
About the Company:
Rudolph Supply is a local office products business with over 70 local employees and services over 3,000 customers in the Baltimore/DC metro area. Our corporate office and warehouse facilities are located in Elkridge, MD. Since 1980, Rudolph Supply has continued to grow in size, expand our services, and build a loyal clientele. Our success can be attributed to our dedicated staff who are dedicated to providing excellent service.
Available benefits include: paid leave and holidays; medical, dental, vision, and life insurance coverage; short and long term disability coverage; 401k with a corporate match; and tuition reimbursement for career development courses.
About the Company
Rudolph Supply a Division of TSRC, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability or veteran status.
If you are a qualified individual with a disability, or a disabled veteran, you have the right to request an accommodation if you are unable, or limited in your ability, to use or access our online application system. To request accommodation, please contact Human Resources at (804) ###-####.
Rudolph Supply maintains a drug free workplace.
This position is currently accepting applications.