Salary: $120,000 - 170,000/yearResponsibilities

Technical knowledge to perform primary level of technical support

for all audio-visual related exhibits, administered through rounds

performed twice daily as scheduled.Familiarity of technical components and devices comprising NAI s

interactive exhibits and audio-visual exhibit systems, including

computers, microelectronics, electronic, and electro-mechanical devices.Upkeep of comprehensive technical instruction manuals, maintenance

logs, warranty information and all other related documentation for

reference use by Audio Visual Technology section staff.Maintain an organized, clean, and well stocked

technical/maintenance shop used for in-house service and repairs.

Internal and External team and Business Partner support. Meetings and

special events including weekends and after hours.Provide a positive, friendly, and professionally congenial

attitude to requesting support staff and attendees of meetings and

special events where tech support is required.Determine, advise, and guide AV tech team to use appropriate AV

equipment and systems, best practices for setup, operation, and

breakdown, and guidance on any foreseeable technical issues.Administer the AV Technology request forms that route through

Aquarium Salesforce system and insure timely concise, and friendly

communication securing the scheduling detail.Contact and work with outside technical contractors.Daily contact with staff of all levels (front line to Sr. Management) is part of the daily function of this position.Daily contact mentoring and guiding team of AV Technology Specialists.Must be able to listen, comprehend and communicate in a helpful

and non-confrontational manner in this diverse environment.Must be able to maintain a high level of professionalism and control in a results-oriented work environment.Mentor student interns from youth programs such as Urban Alliance and Building Steps.Requirements

Bachelor's degree preferred.A minimum of 5-7 years of Audio-Visual equipment operation and maintenance or similar experience required.Excellent computer skills, to include Microsoft OfficeWorking knowledge of current innovative audio-visual technologies and applications.Expert knowledge in operations and management to foster a customer

service centric culture, as well as, a culture of learning, sharing,

cooperation, and teamwork that serves to organize repeatable processes

to improve efficiency throughout the organization.Must have excellent organization skills, strong attention to

detail, and the ability to prioritize multiple projects and work

requests, often against tight deadlines.Excellent judgment and professionalism; must be comfortable

building and maintaining relationships with internal and external

customers at all levels.Ability to work well in a fast-paced environment, under pressure

and have the ability to address issues that arise on-site with ease.Flexibility to adapt schedules to meet operational needs on minimal notice.Certified Technology Specialist (CTS) certification or similar.$120,000 - $170,000 a year#J-18808-Ljbffr