General Job Information

Job Summary

Located in the nation's capital, The Office of the Attorney General (OAG) is the chief legal office of the District of Columbia. OAG enforces the District's laws, works to protect and defend D.C. residents, and provides the highest level of independent legal advice and guidance to District of Columbia government agencies. The Office of the Attorney General for the District of Columbia is seeking A Case Management Specialist within the Child Support Services Division.

The Child Support Services Division (CSSD) goal is to elevate the well-being of children and the self-sufficiency of families by delivering first-rate child support services that help parents meet the financial, medical, and emotional needs of their children. The ideal candidates must have case management experience, knowledge, and experience rendering Child Support services.

Duties and Responsibilities

Incumbent is assigned a given caseload of routine cases or is assigned other cases as appropriate. Performs the full range of functions relative to the work of the Child Support Services Division for the assigned caseload and for other cases, as needed. Takes necessary action to establish and enforce support obligations owed by noncustodial parents to their children, ensuring that separate cases are developed for multiple noncustodial parents related to the same custodian. Exercises discretion and reasonable judgment in the sensitive area of establishing each relationship.

Conducts interviews, case reviews, and otherwise maintains communication with custodial and noncustodial parents, employers, interstate agents, or others in person or via email, telephone, and/or correspondence to collect and verify information. Communicates with customers in person, by telephone, and through appropriate other electronic means to explain the functions of the program, respond to questions, and address case-related issues that arise. Performs basic location activity when the whereabouts of a parent are unknown or no longer valid. Takes other appropriate action to enter data and case notes regarding case activity information into the automated system.

Reviews and updates collected data for adequacy and completeness and determines the type of legal action to be initiated (paternity determination, garnishment, support obligation, reciprocal action, etc.). Compiles "court-ready" documentation that will be sufficient for prosecution by the Attorney General.

Determines the most appropriate manner of processing cases. Determines whether to refer a case for parent location, enforcement, or reciprocal out-of-state action or whether to submit pleadings to litigation staff for decision making regarding the pursuit of court action. Monitors progress of the assigned cases. Documents each case action and communication for case management and data reliability purposes.

May be called upon to participate in calculating and determining, prior to the court hearing, the recommended amount of support to be provided by the noncustodial parent. Is responsible to report to the court or other appropriate agency on case-related findings and results. Also, may be requested to provide testimony on aspects of the case about which (s)he is knowledgeable.

Incumbent may be called upon to oversee the process of receiving and disbursing collections obtained from the court, Clearinghouse, and other IV-D programs. Resolves exception issues related to monthly obligations based on court orders, the correct method of distribution in accordance with relevant regulations, monthly and quarterly financial and statistical reports, and reimbursement of State and Federal Assistance accounts.

Coordinates the payment of support and the arrangement of medical insurance with noncustodial parent employers and/or asset holders, as appropriate. Monitors the frequency and consistency of payments for purposes of collection efforts. In this regard, evaluates the circumstances of any default after investigation and interviewing as needed, and determines the propriety and manner of proceeding with enforcement activities. Where legal intervention is indicated, prepares cases for referral to local or out-of-state courts in coordination with CSSD attorneys or other states.

Performs other related duties as assigned.

Qualifications and Education

Candidates must have at least two (2) years of Specialized Experience. Specialized experience is administrative experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, at least one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization.

Licenses and Certifications:

None

Working Conditions/Environment

Work is generally performed in an office setting.

Other Significant Factors

Tour of Duty : Monday - Friday 8:15 a.m.- 4:45 p.m.

Pay Plan, Series, Grade : CS-0303-09

Salary: $ 60,348. - $66,132.

Collective Bargaining Unit (Union) : This position is under AFSCME Local 2401

Duration of Appointment: Career Service - Regular

Position Designation: This position has been deemed Sensitive under the guidelines of the DC Personnel Manual. Incumbents of this position are subject to enhanced suitability screening pursuant to Chapter 4 of DC personnel regulations. Accordingly, incumbents must successfully pass a criminal background and consumer credit check as a condition of employment and will be subject to periodic criminal background checks for the duration of their tenure.

EQUAL OPPORTUNITY EMPLOYER: All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, genetic information, or political affiliation.

NOTICE OF NON-DISCRIMINATION: In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code, Section 2-1401.01 et. seq., (Act) the District of Columbia does not discriminate on the basis of actual or perceived race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, familial status, family responsibilities, matriculation, political affiliation, disability, genetic information, source of income, or place of residence or business. Sexual harassment is a form of sex discrimination that is also prohibited by the Act. In addition, harassment based on any of the above-protected categories is prohibited by the Act. Discrimination in violation of the Act will not be tolerated. Violators will be subject to disciplinary action.

OFFICIAL JOB OFFERS ARE TO BE MADE ONLY BY THE HUMAN RESOURCES SECTION OF THE OFFICE OF THE ATTORNEY GENERAL