Part-Time Concierge - Saturday: 10 AM - 5 PM, Sunday: 12 PM - 5 PM, Comstock Companies, Ashburn, VA
Comstock Companies -
Ashburn, VA,
US
Part-Time Concierge - Saturday: 10 AM - 5 PM, Sunday: 12 PM - 5 PM
Date Posted: 2024-05-10
Job description
Part-Time Concierge - Saturday: 10 AM - 5 PM, Sunday: 12 PM - 5 PM
Department: Residential
Employment Type: Part Time
Location: BLVD Loudoun Station
Reporting To: Belquis Sulayman
Description
Comstock is seeking a part-time Concierge. This individual will provide exceptional customer service for all residents, guests and vendors.
Key Responsibilities
Qualifications
Department: Residential
Employment Type: Part Time
Location: BLVD Loudoun Station
Reporting To: Belquis Sulayman
Description
Comstock is seeking a part-time Concierge. This individual will provide exceptional customer service for all residents, guests and vendors.
Key Responsibilities
- Provide Class "A" customer service - Building a good rapport with residents and going above and beyond whenever possible
- Meet and greet all visitors such as residents, guests and prospects
- Respond to tenant questions and complaints in a timely manner
- Ensure that only authorized individuals enter the building
- Manage incoming phone calls and direct them to the appropriate destination
- Manage resident packages and mail, including scanning incoming and outgoing packages daily
- Assist the Resident Services Manager with any resident events, communication with residents (notices) and scheduling preventative maintenance inspections
- Enter maintenance issues into Yardi to create tickets for the maintenance team
- Ensure that equipment used by the residents is well maintained, used appropriately, tracked and returned
- Coordinate reservation for amenity space, loading elevators and loading dock
- Complete daily building walks, looking for maintenance items, reorganizing furniture/dcor and cleaning up whenever needed
- Stay in compliance with fair housing regulations
- Work scheduled shifts, including weekends (if needed)
- Perform other duties as needed
Qualifications
- High School Diploma or equivalent (GED)
- Strong customer service background
- 1 year of high-end customer service experience is needed and 3 years is preferred
- Ability to work holidays required. Flexibility to pick up additional shifts, as needed
- Proficient in Microsoft Office, particularly Outlook, Word and Excel
- Outgoing personality with ability to relate to diverse group of people
- Strong problem-solving skills
- Strong sense of urgency
- Must be highly credible and trustworthy, and operate with high degree of integrity
- Must hold oneself and others accountable and strive for a high level of excellence
- Must have a positive, can-do attitude and be able to fuel growth and innovation
- Must be customer-focused and results-oriented
- Must want to continuously learn and develop
- Exceptional oral and written communication, active listening, and organizational skills
- Ability to establish strong working relationships with others in team setting
- Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
- Self-directed and able to work independently, with minimal supervision