Guest Experience Manager, Churchill Living, Washington, DC
Churchill Living -
Washington, DC,
US
Guest Experience Manager
Date Posted: 2024-06-05
Job description
ROLE AND RESPONSIBILITIES
Meet and greet guests
Oversee Revel Inventory
Manage and develop client referrals, walk-ins, and tours
Respond to guest requests professionally and in a timely manner
Responsible for responding to client surveys
Manage housekeeping staff and quality of cleanings
Conduct pre-move in calls to clients checking into the property
Monitor the quality and condition of the apartments & buildings
Maintain building relationships
Manage quality of inspections, warehouse exchanges, and cleanings at the property
Assist with ensuring household inventory and storage is organized and stocked
Communicate with property management for timely maintenance and repairs
Process customer service Inquires and additional requests
Manage guests' arrival and check out process
Process guests move-in instructions and orientation process
Troubleshoot and process customer service requests
As needed process after-hours emergencies, including those from call center and ER coverage
Perform apartment inspection, following company process
Perform apartment light maintenance as needed
Perform and follow process of apartment key, parking, and access device control
Ensure residents are following property rules
Provide coverage for team members as needed
In Churchill managed buildings, ensure public areas are clean and presentable for guests.
Ensure offices are kept clean and organized.
When scheduled, provide support at other local offices or buildings within in the market.
Assist with cable repair appointments as scheduled.
Assist guests with storing their luggage as well as delivering to a unit upon request.
Assist with additional customer service and building operation tasks as they arise.
Hours/Days: Rotating Schedule 5 days a week off 2 days during the week 8:00am to 5:30pm. Additional hours as needed. Weekends, legal and company holidays
*After hours emergency on call: Must be available to physically assist guest if necessary.
Meet and greet guests
Oversee Revel Inventory
Manage and develop client referrals, walk-ins, and tours
Respond to guest requests professionally and in a timely manner
Responsible for responding to client surveys
Manage housekeeping staff and quality of cleanings
Conduct pre-move in calls to clients checking into the property
Monitor the quality and condition of the apartments & buildings
Maintain building relationships
Manage quality of inspections, warehouse exchanges, and cleanings at the property
Assist with ensuring household inventory and storage is organized and stocked
Communicate with property management for timely maintenance and repairs
Process customer service Inquires and additional requests
Manage guests' arrival and check out process
Process guests move-in instructions and orientation process
Troubleshoot and process customer service requests
As needed process after-hours emergencies, including those from call center and ER coverage
Perform apartment inspection, following company process
Perform apartment light maintenance as needed
Perform and follow process of apartment key, parking, and access device control
Ensure residents are following property rules
Provide coverage for team members as needed
In Churchill managed buildings, ensure public areas are clean and presentable for guests.
Ensure offices are kept clean and organized.
When scheduled, provide support at other local offices or buildings within in the market.
Assist with cable repair appointments as scheduled.
Assist guests with storing their luggage as well as delivering to a unit upon request.
Assist with additional customer service and building operation tasks as they arise.
Hours/Days: Rotating Schedule 5 days a week off 2 days during the week 8:00am to 5:30pm. Additional hours as needed. Weekends, legal and company holidays
*After hours emergency on call: Must be available to physically assist guest if necessary.