Anne Arundel Urology is looking for a professional and experienced Front Desk Associate for our busy clinical offices located in Annapolis, Glen Burnie, Bowie, Odenton and Greenbelt, MD.

The ideal candidate will deliver a professional first impression to all visitors. He/she has a basic understanding of administrative and clerical procedures/systems and the ability to multitask in a busy environment. The primary focus of the Front Desk Associate is to provide exceptional customer service by creating a trusting and positive relationship with patients, colleagues, and our management team. The Front Desk Associate will be responsible for meeting and greeting our patients, checking patients in/out, and ensuring that the flow is managed within the waiting area. The Front Desk Associate will work closely with the patient care team to ensure that each patient is cared for in a timely manner and that wait times are kept to a minimum.

This role requires that you perform routine administrative duties which include, but are not limited to, preparing correspondence, acknowledging patients/visitors, scheduling appointments, answering phones, obtaining signatures, updating information in Electronic Health Records (EHR) systems, mentoring/training new staff, and responding to inquiries and requests.

Essential Functions:

1.) Creates and maintains documentation, collecting and verifying relevant demographic, insurance, and/or financial information.

2.) Professionally and respectfully interacts with patients and colleagues, by telephone, email, EHR portal messages, and/or in person.

3.) Listens, documents, and supports requests to meet individual patient needs - including sharing with relevant team members of the care team.

4.) Facilitates communication of internal and external inquiries, requests, questions, and complaints; with timely follow-up documenting conclusions/outcomes.

6.) Collects, verifies, documents, and maintains information across multiple computer systems.

7.) Supports an environment of diversity, equity, inclusion, and belonging through respect, empathy, professionalism, tact, confidentiality, etiquette, and multi-culturally informed courtesy.

8.) Actively maintains and appropriately applies knowledge of organizational practices, policies, and procedures to ensure high-quality, efficient, and effective completion of responsibilities.

9.) Demonstrate adherence to company policies and expectations and behavioral competencies, both explicit and implicit.

10.) All tasks, projects, and/or duties as assigned and authorized, which are congruent with the role, as determined by Human Resources and Direct Supervisor (or designated delegate).

Skills and Abilities Requirements:

• Fluent in English (bilingual is a plus!)
• Customer Service Skills (empathy, kindness, solution-focused problem solving, respect, consideration, etc.)
• Organizational / Time Keeping skills
• Focus and Attention to Detail
• Microsoft Office Suite programs
• Telephone and Email Skills
• Experience with Allscripts/Veradigm software is a plus!
• Experience with Phreesia software is a plus!

Education Requirements:

• High School Diploma or GED, Required
• Associates Degree in Hospitality, Business, Communications or Related Field; Preferred

Minimum Experience:

• Two years experience in customer service required.
• Two years experience in scheduling preferred.
• Experience with medical terminology preferred.
• Experience with computers required.

Travel Requirements:

• Front Desk Associates are required to travel between work locations based on departmental and organizational needs. Daily reliable transportation is required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.

Hours of Work:

• Full Time, In-Person, Hourly position
• Monday through Friday - 40 Hour week with variable shift pattern.

Benefits:

• 401(k)
• AD&D insurance
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid Holidays
• Paid time off (PTO)
• Retirement plan
• Tuition reimbursement
• Uniform
• Vision insurance
• and more!

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