BOC Specialist 1 - Alexandria, VA, M.C. Dean, Alexandria, VA
M.C. Dean -
Alexandria, VA,
US
BOC Specialist 1 - Alexandria, VA
Date Posted: 2024-05-18
Job description
CALL AND SITE COORDINATION:* Works with call center to log and identify problem areas in the building.* Assists other trades in the field in the active troubleshooting of systems.* Monitors system for alarms, provides reports and performs triage on system reports and performs triage on system messages (Response: 15min/8hr/24hr/week).SYSTEM OPERATIONS:* Monitors controlled systems for performance and problems.* Backs up application software and checks network integrity of control devices.* Debugs and simulates programs, checks calibration of hardware/software devices, configures parameters and tests control components and software.* Performs function check of all control systems and documents results.* Sets up alarms for optimal efficiency and response.SERVICE:* Responds to service calls by determining the problem, identifying the cause, and implementing a solution to address the issues.* Works with the customer to recommend and develop a maintenance program for their system. Identifies and implements long term service strategies.PERFORMANCE QUALITY:* Performs all work in accordance with contract documents and applicable company standards.* Performs work to meet the required response times and to facilitate others to meet response times.* Develops and maintains procedures and check lists for the execution of service calls, system routine maintenance and commissioning tasks to maintain consistency and completeness of the work.COMMUNICATIONS:* Keeps Client/Call center informed of questions, progress, information needs, and discrepancies in system and other issues impacting the operation of the building and comfort of occupants.* Initiates follow up action to secure needed responses in a timely manner.* Using real time judgement to escalate building issues to the proper entities.REQUIREMENTS:* High school diploma with 3-4 years of experience. Vocational school or associate degree in a technical trade preferred.* Three years BAS monitoring and DDC controls experience within the building controls industry.* Ability to read and interpret technical documentation including sequence of operations, technical product literature, programming manuals and specifications.* Ability to troubleshoot basic communications wiring, control logic wiring and end devices.* Knowledge of building mechanical and electrical equipment functions and use, HVAC systems controls applications and relevant hardware and software products.* Knowledge of commonly used networks and network topologies.* Ability to work at a computer terminal with mouse and keyboard for extended periods.* Ability to work safely in close proximity to exposed line voltage and low voltage wiring and terminations.* Good customer communication skills.* Ability to obtain a HSPD-12 security clearance with the federal government.DESIRED SKILLS:* Delta Controls Certification* Building Automation CertificationAbilities:* Exposure to computer screens for an extended period of time.* Sitting for extended periods of time.* Reach by extending hands or arms in any direction.* Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.* Listen to and understand information and ideas presented through spoken words and sentences.* Communicate information and ideas in speaking so others will understand.* Read and understand information and ideas presented in writing.* Apply general rules to specific problems to produce answers that make sense.* Identify and understand the speech of another person.#ZR