Level 3 Engineer (Intune/Windows/Endpoint/O365), iSpace, Washington, DC
iSpace -
Washington, DC,
US
Level 3 Engineer (Intune/Windows/Endpoint/O365)
Date Posted: 2024-05-18
Job description
Level 3 Engineer (Intune/Windows/Endpoint/O365)
Location Washington D.C. (needs to work onsite 2-3 days/week)
Contract Duration May 2024 March 31, 2025 with possibility of an extension
The Sr Client Engineer will participate in and/or manage cross-functional team projects to implement new or updated technology to improve the stability, security, management, or efficiency of our compute resources add and stive to the goal of a zero-touch desktop deployment system via Autopilot with MEM for windows device and Apple Business Manager iOS devices.
This is more than just a daily support position. Our client is seeking someone who can providing Level III support and is looking at technology configurations/deployments from a strategic perspective (reducing risk, ensuring security, creating solutions (what is feasible/possible), etc.). The ideal candidate will have experience supporting large enterprise deployments versus just providing provisioning and daily support.
Duties will include the following:
Location Washington D.C. (needs to work onsite 2-3 days/week)
Contract Duration May 2024 March 31, 2025 with possibility of an extension
The Sr Client Engineer will participate in and/or manage cross-functional team projects to implement new or updated technology to improve the stability, security, management, or efficiency of our compute resources add and stive to the goal of a zero-touch desktop deployment system via Autopilot with MEM for windows device and Apple Business Manager iOS devices.
This is more than just a daily support position. Our client is seeking someone who can providing Level III support and is looking at technology configurations/deployments from a strategic perspective (reducing risk, ensuring security, creating solutions (what is feasible/possible), etc.). The ideal candidate will have experience supporting large enterprise deployments versus just providing provisioning and daily support.
Duties will include the following:
- Design, develop, and maintain Microsoft Windows client architecture through a strong understanding of industry best practices, and manage solutions to support management of smartphones and other mobile devices as well as provide advanced troubleshooting for complex issues related to Operating System, Enterprise Software or Configuration settings on these devices.
- Define technical standards and maintenance of end user compute devices.
- Perform well-organized and timely deployments of application, major upgrades, security updates and patches to this environment.
- Assist with final resolution of escalated incidents and participate in problem management activities to address reoccurring issues.
- Communicate and present complex information to technical and non-technical stakeholders, both verbally and in written form .
- Perform application packaging and deployment within targeting UEM applications such as MS Endpoint Configuration Manager, and Intune.
- Work on custom reporting and dashboard creation within UEM tools to include PowerBI .
- Focus on deployment compliance evaluation and stakeholder reporting.
- Collaborate with IT support peers and IT executives.
- Escalate and collaborate with application support vendors.
- Focus on Image Management: endpoint (PC and Server) operating system build, customizations (task sequence), and deployment.
- Perform operating system version upgrade provisioning and deployment.
- Use ITIL foundations ITSM tools to include inventory, incident, request, problem, change and release management activities.
- Use PowerShell scripting on a regular basis.
- Test and distribute authorized patches.
- Support administration and rollout of security products.
- Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.
- 7 years technical experience in support of desktop technologies within a professional environment .
- 7 years Windows Desktop OS administration experience with extended knowledge of Windows 10 .
- Knowledge of Windows platform and Intune/SCCM (Configuration Manager) deployment tools .
- Windows 10/11 troubleshooting skills .
- Experience working with Windows Server 2016/2019 interface and management .
- Knowledge of Microsoft Group Policy Objects and Group Policy Preferences .
- Experience with Microsoft Intune Endpoint Manager (iOS, Android scanners, PC, MAC) .
- Top Must Have Skills include the Following:
- Intune Mobile Device Management
- Windows administration, configuration, and management
- Endpoint Lifecycle management
- Endpoint 3rd level support
- O365 Office Apps support and management
- 5 years of mobile device management solutions related experience.
- Experience working with Microsoft Defender for Endpoint or similar antivirus product .
- 5 years working with Active Directory and Group Policy .
- Experience using ServiceNow or other related ITSM platform .
- Hands on experience of ongoing administration and service maintenance .
- Strong writing skills for client facing documentation and executive-level communications .
- Strong technical troubleshooting and analytical skills
- Microsoft Endpoint Configuration Manager or Endpoint Manager experience is a plus .
- Experience with Microsoft cloud licensing; Microsoft 365 E3 and E5, EM+S, Intune, or Office 365 E3 is a plus .