Hexaware is hiring a ServiceNow Architect to oversee implementation and continuously consult our client on best practices and new features being introduced on ServiceNow for some of our large global clients that make extensive use of native products and custom applications built on ServiceNow platform. The ServiceNow Architect provides vision and leadership in the architecture, design, and implementation of an innovative and differentiated service management offering.

Responsibilities:

• Work with the client to design and modify a cohesive framework of applications, integrations, data, security, SLAs, workflows, and processes in support of a global ServiceNow landscape spanning numerous instances.
• Service Portal design, often in support of custom applications
• Hands-on development experience of ServiceNow scripting like Business Rule, Script includes, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound
• Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation
• Experienced in defining coding standards, leading upgrades , health scans
• Prior experience in leading technical governance boards and solution reviews
• Ability to design end to end solutions to customer requirements
• Provide support of custom applications development and migration
• Support Virtual Agent configuration and development
• Experience in ServiceNow Mobile app development
• Worked on any 3 of ITSM, CSM, HRSD, GRC, ITBM modules
• Advanced knowledge of CSDM & CMDB
• Knowledge of integration Hub and flow designer is a MUST.
• Excellent knowledge of ServiceNow Best Practices, Custom apps , App Engine , PA.
• Active CTA /CMA is mandatory

Requirements:

• 8+ years of relevant experience with ServiceNow required
• At least 2 of the below required along with an Active CTA or CMA :

CIS ITSM certification preferred

Certified Application Developer (ServiceNow) preferred

CIS Risk and Compliance certification preferred

CIS Human Resources certification preferred

CIS Risk and Compliance certification preferred

CIS CSM certification preferred

CIS Security Incident Response certification preferred

CIS Vulnerability Response certification preferred

• Thorough understanding of ITIL frameworks and ITIL Foundations certification preferred.
• Bachelor s degree or equivalent combination of education and experience.
• Excellent collaboration skills including analysis, brainstorming, communication, teamwork.
• Self-starter and innovator and willingness to lead.