Senior Desktop Engineer, Cynet Systems, Baltimore, MD
Cynet Systems -
Baltimore, MD,
US
Senior Desktop Engineer
Date Posted: 2024-06-15
Job description
Job Description:
Pay Range $30 hr - $40hr
Pay Range $30 hr - $40hr
- Handle daily technical support activities on desktop support, data network and server management.
- Fix server and security problems that impact the network.
- Responsible for creating deployment packages and custom applications.
- Working on SCCM software updates and patch deployment.
- Set up desktop computers and peripherals and test network connections.
- Set up computers and install software for various applications and programs.
- Train end users on the usage of computers hardware and software.
- Test computers to ensure proper functioning of computer systems.
- Install and test desktop software applications and internet browsers.
- Increasing memory when user is experiencing slowness if processor can handle the increase.
- Install and test hardware and peripheral components; loads appropriate software packages such as operating systems, networking components and office applications.
- Provide customization and adaptation of existing programs that meet users' requirements.
- Evaluate system potential by testing compatibility of new programs with existing programs; confirms program objectives and specifications by testing new programs; compares programs with established standards and makes modifications.
- Improve existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
- Maintain the inventory for the refresh program and run reports for the computers and laptops in the environment for the city.
- May also serve as Lead Tech for Help Desk or Desktop Support when additional support is needed.
- Bachelor of Science degree and two years of experience OR a combination of education and experience.
- Excellent verbal and written communication skills.
- Previous IT experience in government is preferred.
- Knowledge of the installation, maintenance, and enhancement of microcomputer systems and mainframe client servers.
- Knowledge of the interrelationship of systems analysis, computer programming, and information technology operations.
- Knowledge of current trends and developments in network-based communications systems.
- Knowledge of computer-based communications protocols.
- Skill in developing database queries and generating reports.
- Skill in installing, repairing, and troubleshooting network programs, hardware, and systems.
- Skill in cartographic map design, accuracy of presentation with required map components and elements, layout and design.
- bility to analyze, apply logic and solve technology problems.
- bility to establish and maintain effective working relationships with vendors, management, technical co-workers and support specialists, and system users.
- bility to design complex systems consisting of a wide variety of programs, procedures, and forms.
- bility to schedule and perform preventative and corrective maintenance procedures and repairs.
- bility to write detailed technical reports and analyses.
- bility to develop a working knowledge of computer systems software and operating systems.
- bility to develop systems software and systems software testing procedures.