Summary Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities. Our highly-skilled, diverse, and innovative workforce creates a strong foundation of safety and security. Through the principles of humanity and normalcy, we develop good neighbors. Responsibilities Provides expert technical leadership in all Windows Operating System components. Assists in the management of service provider relationships, interacting with field engineers to provide escort for on-site repairs and replacements, interacting with online and/or telephonic support personnel to troubleshoot and diagnose SAP system hardware and software problems. Provides valued support (problem identification, resolution and implementation) for the SAP Millennium applications, hardware, database, operation system, third party monitoring tools and security problems. Analyzes and resolves hardware and operating systems platform issues. Provides guidance and technical assistance to the administrator in all matters regarding operations to include disaster-recovery and continuity. Requirements Conditions of Employment U.S. Citizenship is Required. See Special Conditions of Employment Section. The Career Transition Assistance Plan (CTAP) provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP eligibility, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and score 85 or better on established ranking criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at: Click Here Qualifications To be considered for the position, you must meet the following qualification requirements. Education GS-12 and GS-13: There is no substitution of education for specialized experience for this position. OR Experience GS-12 and GS-13: You must have Information Technology related experience demonstrating each of the four competencies listed below. Attention to detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience GS-12 and 13: You must have one year of specialized experience at the next lower grade level in federal service. To be creditable, this experience must have equipped the applicant with the particular competencies/qualifications to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the Information Technology field or through the performance of work where the primary concern is Information Technology. Some examples of this qualifying experience are: GS-12: Experience with a broad range of development competences, covering BADis, user exits, dialog programs, SAPscript, Smartforms, ALE, EDI, RFC, 1DOCs, LSMW, and function modules. Experience answering development related questions and understands the need for thorough testing/validation. Experience with identifying and troubleshooting potential business problems in accounts payable, accounts receivable and procurement given Government mandates. For example, payments made via Department of Treasury. GS-13: Experience with the creating innovative solutions and guiding customers through the full implementation cycle from concept to launch, implementing ABAP code to fulfill custom requirements. Experience working with project teams, stakeholders, vendors and management to identify and translate business requirements into technical specifications, conceptual solutions and/or designs. Experience working closely with business groups to determine optimal programming solutions given functional requirements for the Order to cash and Procure to Pay processes; develop custom code as demanded by each business case; assist in new product development; and support/troubleshoot day-to day operations.li> AND Selective Placement Factor: Applicants applying for this position MUST also possess the following Selective Placement Factors. In the event you do not possess the Selective Placement Factor, you will be found ineligible for the position. Applicant must have at least ten years experience in Systems Applications and Products (SAP) suite Advanced Business Application Programming (ABAP) developing and supporting a SAP ECC 6.0 environment. AND Applicant must demonstrate an understanding of the System Development Life Cycle Process. Applicant must also understand the Change Control Process and have a general understanding of Federal Information Management regulations (Sarbanes-Oxley, Office Management budget (OMB), Federal Information Security Management Act (FISMA), and National Institute of Standards (NIST). NOTE: All applicants must clearly address the Selective Factor in their resume. If applicable, credit will be given for paid and unpaid experience. To receive proper credit, you must show the actual time (such as the number of hours worked per week) spent in activities. Your eligibility for consideration will be based on your responses to the questions in the application. Education See Qualifications Section for education requirements, if applicable. ONLY if education is a requirement/substitution for specialized experience, applicant MUST upload legible transcripts as verification of educational requirement. Transcripts MUST be uploaded and electronically linked from USAJOBS at the time you apply and MUST include identifying information to include School Name, Student Name, Degree and Date Awarded (if applicable). All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, Click Here. Foreign Education: For information regarding foreign education requirements, please see Foreign Diploma and Credit Recognition at the U.S. Department of Education website: Recognition of Foreign Qualifications. If you are selected for this position and qualified based on education (i.e. basic education requirement and/or substitution of education), you will be required to provide an OFFICIAL transcript prior to your first day on duty. Additional Information This position IS NOT included in the bargaining unit. The representative rate for this position is $108,345 per annum ($51.91 per hour). Special Conditions of Employment Section: Appointment is subject to satisfactory completion of a urinalysis, physical, and background investigation. All applicants are subject to National Crime Information Center (NCIC) and credit checks. The addresses listed on the USAJOBS account/resume must be the primary residence at the time of application. You may be required to provide proof of residence. Additional selections may be made if vacancies occur within the life of the certificate. Current Federal Law Enforcement Employees: A prerequisite of the secondary law enforcement position is the completion of the mandatory courses in "Introduction to Correctional Techniques Phase I and Phase II". If you have not completed the mandatory courses in "Introduction to Correctional Techniques Phase I and Phase II", you are ineligible for secondary law enforcement position(s) and coverage but may still be considered for a non-law enforcement position. If you are not a current Bureau of Prisons employee, you must submit training records demonstrating you have completed the mandatory courses in "Introduction to Correctional Techniques Phase I and Phase II" to your hiring Human Resource office prior to appointment. Individuals selected who are under the Federal Employees Retirement System (FERS) or Civil Service Retirement System (CSRS) and who have not had three years "primary" law enforcement retirement coverage, will not be covered by law enforcement retirement while in this position. To regain coverage, individuals must return to a position with "primary" coverage. As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.