Information Systems Fulltime Supervisor, Six Flags, Bowie, MD
Information Systems Fulltime Supervisor
Job description
Job Summary:
The IS Supervisor role is to oversee thedaily operational functions of theInformation Systems Department for theassignedSix Flags properties. The position is to executeand support on-going corporate directives as well asleadany Information Systems team members and/or site-specific third-party consultantsto maintain operations. The IS Supervisor is responsible for assisting in the maintenance of IS systems atSix Flags America, both in park and back-office areas.Provide status reports toCorporate IS Management andFinance Director and Parkstakeholdersand support staffs required for the successful execution of tasks including local area network (LAN),Point of Sale Systems (POS),VoiceOverIP (VoIP)and future implementation of newsystems forthe Six Flags properties.
Key Duties & Responsibilities:
Ensurethrough established tools and processes that Six FlagsAmericaandHurricane Harbor
Systems infrastructure is properly maintained and operationalat all times
Supervise, develop, and lead the Information Services department staff
Monitor Local Area Network (LAN) and Wide Area Network (WAN) performance
Provide software and hardware support for on-site operational and administrative systems, custom or 3rd party software, and Corporate supported business systems
Provide strict adherence to corporate security policies and procedures
Become proficient in the support and maintenance of all processing platforms, architectures, and systems used by Six Flags
Partnerwith the Corporate IS Team to provide and coordinate on-site and off-site training for existing and new software and hardware
Work with Six Flags CorporateISin planning, executing, coordinating, and verification of software and hardware installation, implementation, testing, and upgrades, to ensure quality of systems operating and performance
Provides second level end-user support for all in park and back office users
Coordinates and escalates support issues as needed to the appropriate local park management, corporate and/orthird-partysupport teams
Continuously monitors and updates hardware/software inventory system, while following change management policies and procedures
Perform System and Network Engineering Support for allpark-basedservers, infrastructure and equipment
Document and follow up all end user help desk work orders in the Six Flags help desk system ensuring prompt response/resolution to all IS calls and work orders
Conduct/oversee all IS related equipment audits to ensure that equipment is well maintained and functioning properly
Participation in status calls to review corporate initiatives and individual park needs
Maintaining technical proficiency in areas deemed necessary to support the on-going and future operating environment
Monitors and troubleshoots local SF Media Networks (SFTV) and park audio hardware and software
Other duties as assigned
The Ideal Candidate must possess:
Knowledge of network, fiberand audio cable infrastructure
Knowledge of audio systems such as: Media Matrix, Cobra Net, ENCO or related hardware/software is preferred
Minimum 2 3 years experience in systems engineering, systems support, show audio or in a technology-related industry(theme park experience preferred)
Excellent written and oral communication, and interpersonal skills
Strong leadership and motivational skills
Abilityto manage multiple projects within deadlines
Ability to work all shifts including weekends and holidays including extended shifts
The ability to be able to walk long distances, stand for long periods, have excellent vision (corrected, if applicable), work in high places, andtheability to lift a maximum 60lbs