Position: Integrated Service Center Technician
Location: Chantilly, VA
The Integrated Service Center Technician will provide front line support and act as the primary point of contact for a large government organization with diverse customers. Service Center Technicians will provide the highest quality customer care with every interaction. This role requires effective customer service skills, emphasizing problem-solving and trouble-shooting skills, contact handling procedures, incident management, communication skills, and an understanding of IT service management processes. They must be able to master the steps required to effectively manage and prioritize incidents, reduce escalations, and demonstrate the essential customer service skills required to improve overall customer satisfaction.
This position is open for a Mid or Evening Shift Technician:
Shift will be 2pm 10pm or 10pm 6am ; Sun Thurs, Mon - Fri or Tue Sat
What You'll Get To Do:
You'll Bring These Qualifications:
Preferred Certifications:
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