Patient Support Staff Dispatch Operator Reston, Virginia Save Job Responsibilities Career Path Rewards Patient Support Staff Dispatch Operator Position Type Full Time Shift Type Afternoon,Evening,Morning Req ID 2024-####### Work Days Available Monday,Saturday - Sunday,Tuesday,Wednesday Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positionsAllied Universal is hiring a Patient Support Staff Dispatch Operator. The Dispatch Center serves as central hub contact for scheduling, planning transportation requirements, emergency response and any other scheduling and service request coverage requirements. The Patient Support Staff Dispatch Operator is directly responsible for the customer support between our customers, local offices, and the Patient Support Staff. This position is responsible for proper response to activations as well as determining if all systems are operating correctly.Unarmed Position. Age: 21+ years. Customer Service Experience Walking and Standing for long periods of TimeFull Time /Hourly Position /Paid WeeklyShifts Available: Morning, Afternoon, Evening7am - 3pm Days Available: Monday - Tuesday - Wednesday -Saturday - Sunday1-2 customer services and or call center experience preferred applicant must be proficient with phones computers tablets and mapsblack or navy polo, black or khaki pants, black shoes uniform provided excluding shoes.Starting pay: $20.15 per hourProlonged walking and sitting, indoors and outdoorsHiring Immediately Join our team and kick-start your career in a supportive and inclusive work environment. Full training provided. and embrace the opportunity for growth and developmentRESPONSIBILITIES: Process calls received on all designated telephone lines; answering phones; operate IP based telephone systemAccurately record information provided by callers, question them to determine location and nature of the problem and accurately classify as an emergency or non-emergent call once classified also prioritizing them as directed in the standard operating proceduresSimultaneously perform various tasks while in reception of multiple audio and visual sources (channels, talk groups, monitors, etc.) while maintain a professional voice tone during all communicationQUALIFICATIONS:Must possess a high school diploma or equivalentMust possess one or more of the following:A minimum of two (2) years of experience in a call center, transportation route management, staff management, command/control center, or a related fieldAssociate's degree in Communications, Public Relations, or Business Administration combined with a minimum of two (2) years of work experience with direct customer interactionLicensing requirements are subject to state and/or local laws and regulations and may be required prior to employmentAllied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: