Description

How would you like to be a part of Earths most customer-centric company? You would work with teams of front-line responders who support the operations of some of the worlds most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation.

AWS has the worlds largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Engineering Operations TechniciansII (EOTs) help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market.

We have a passion for learning and evolving, its how we have helped define ourselves as leaders in the industry. Lets work hard, have fun, and make history!

The Data Center Engineering Operations Technician (EOT) are Amazons front line responders for hands-on electrical and mechanical equipment troubleshooting and operation. This equipment includes, but is not limited to, stand-by diesel generators, switchboards/switchgears, UPSs, PDUs, AHUs, pumps, motors, VFDs, and building automation systems. They provide 24/7 shift coverage which could include 12 hour shifts, rotating shifts, 3, 4, or 5 day work weeks.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, were the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

A day in the life

Day in the Life of an EOT:

Tasked with driving innovation while reducing operational costs in the facilities.

Drive projects with moderate complexity.

Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA).

Perform rack installs, rack decommissioning, operational readings and facility management.

Provide key performance indicators to senior engineers.

Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.

Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.

Ensure all safety procedures are adhered to while performing work.

Perform basic support concepts such as ticketing systems, root cause analysis, change management creation, writing procedures and building management systems.

Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations.

Maintain data center critical infrastructure equipment ensuring 99.999% up-time of the world's largest cloud computing portfolio.

Role may support more than one location/site.

Walk job sites in uneven terrain. Maintain balance and perform construction tasks while on a ladder

Regularly lift and/or move up to 39 pounds unassisted and participate in group lifts for 40+ pounds

Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull. Tasked with driving innovation while reducing operational costs in the facilities.

Drive projects with moderate complexity.

Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA).

Perform rack installs, rack decommissioning, operational readings and facility management.

Provide key performance indicators to senior engineers.

Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.

Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.

Ensure all safety procedures are adhered to while performing work.

Perform basic support concepts such as ticketing systems, root cause analysis, change management creation, writing procedures and building management systems.

Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations.

Maintain data center critical infrastructure equipment ensuring 99.999% up-time of the world's largest cloud computing portfolio.

Role may support more than one location/site.

Walk job sites in uneven terrain. Maintain balance and perform construction tasks while on a ladder

Regularly lift and/or move up to 39 pounds unassisted and participate in group lifts for 40+ pounds

Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull.

About the team

Why AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, theres nothing we cant achieve in the cloud.

Inclusive Team Culture

Here at AWS, its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

We are open to hiring candidates to work out of one of the following locations:

Sterling, VA, USA

Basic Qualifications

- Technical (Military/Trade School) training or 2+ years of equivalent experience in a relevant industry (for example: electrical or mechanical)

- 2+ years of electrical or mechanical experience

- 2+ years experience with Microsoft Office products (including Excel, Word and PowerPoint)

Preferred Qualifications

- 4+ years of Data Center Engineering Experience

- Associates or Bachelors Degree

- Strong verbal and written communication skills

- Proficient with maintenance management software

- Solid leadership and organizational skills

- Strong attention to detail

- Proven self-starter

- Ability to be self-sufficient and complete tasks with little direction

- Ability to prioritize in a complex, fast-paced environment

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit