Senior Salesforce Administrator - Remote / Telecommute, Cynet Systems, All cities, AK
Cynet Systems -
All cities, AK,
US
Senior Salesforce Administrator - Remote / Telecommute
Date Posted: 2024-04-28
Job description
Job Description:
Responsibilities:
Responsibilities:
- ll aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, organization-wide defaults, sharing rules
- Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
- Sandbox environment management.
- Manage less complex Salesforce integrations - those not handled by Salesforce Developer or Consultant/Partner.
- Identify, install, and maintain appropriate apps from the AppExchange for event management, mass email, document merge.
- Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
- Identify unused or underutilized platform features.
- Coordinate efforts on prioritized project and service requests with CRM Services leadership, team members, and Office of Undergraduate stakeholders.
- Ensure platform changes are documented and communicated to end users and stakeholders.
- Data management to improve Salesforce data quality, implementing rules and automation as needed.
- Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.
- User support tickets.
- Monitor and improve user adoption.
- New user and ongoing user training.
- Technical documentation.
- Working with integrated applications including Office365, Riva Calendar synchronization.
- Strong Salesforce product knowledge and at least 2+ years of Salesforce Administration hands-on experience with Service Cloud, Education Cloud, Student Success Hub or Experience Cloud.
- Certified Salesforce Administrator.
- Trailhead Ranger Level.
- Trailhead Superbadges Admin Super Set or App Builder Super Set.
- dditional Salesforce certifications, e.g. Advanced Administrator, Platform App Builder.
- Bachelors/Postgraduate degree, or professional qualification.
- proactive attitude to platform enhancements.
- Designing scalable, best-practice solutions.
- Excellent relationship-building skills.
- Creative and analytical thinker with strong problem-solving skills.
- Must demonstrate ability to communicate effectively verbally and in writing with all levels of the organization.
- bility to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts.
- bility to assess the impact of new requirements on Salesforce and other integrated systems.
- Translating requirements into technical solutions.
- Experience in change management and governance.
- Training end users and key stakeholders.
- Technical documentation.
- vailable and responsive to questions.
- Experience implementing Salesforce configuration changes, including (but not limited to):
- Demonstrates continued personal/professional development.
- ctive in the Salesforce community.
- Experience with higher education processes preferred.