Summary/Objective The Receptionist serves as a front-line representative for the dealership. Answers multi-line phone system. Is responsible for greeting customers as they enter the showroom, answers basic inquiries, and directs them to the appropriate party. Ensures a customer-friendly environment and an exceptional customer experience.
Essential Functions
Answers multi-line phone system in accordance with company policies, using the company approved greeting in a friendly and professional manner
Responds quickly and accurately to incoming telephone calls by routing calls, providing assistance, and furnishing general information to internal and external callers
Offers to take messages or send caller to voicemail according to caller preference and company policy when person caller is trying to reach is not available
Greets and directs visitors, including but not limited to customers and vendors, to the correct department, notifies the appropriate person that visitor has arrived
Obtains and records demographic information about each customer, using dealership sales control system
Hands out brochures and other information to visitors to dealership
Answers basic customer inquiries and refers more complex inquires to the appropriate person
Greets customers in the service department during morning rush hour and obtains basic customer information
Serves as clerical and administrative back-up
Other duties as assigned
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
EEO Statement The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.
Requirements
Competencies
Exceptional customer service skills
Ability to clearly answer the phone and use the intercom
Strong organization skills and ability to multi-task
Ability to remain positive and professional in stressful situations
Ability to read and comprehend instructions and information
Ability to listen to customer and determine how to assist them
Proficient with Microsoft applications
Time Management skills and ability to prioritize
Excellent communication skills and works well in a team environment
Fast and accurate data entry skills
Ability to handle multiple calls at one time
Maintain professional appearance at all times
Supervisory Responsibility
N/A
Work Environment/ Physical Demands Will primarily work in a retail automotive sales showroom. Will work with a computer, telephone and other office equipment as appropriate. May be asked to drive cars on occasion. Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds This position will require the employee to alternate sitting, standing, and walking throughout the shift This position requires the ability to push, pull, stoop, kneel, reach, grasp This position involves repetitive motionprimarily typing This position requires the ability to talk and hear
Position Type/Expected Hours of Work Store Business Hours with ability to work nights, weekends, and holidays as required
Required Education and Experience High school diploma or equivalent.
Preferred Education and Experience High School diploma or equivalent and one or more years experience answering calls in a high-volume setting