Job Title: Administrative Coordinator, Human Resources

Reports To: Manager - HRMS & Payroll Department: Human Resources

Location: Remote in Baltimore, MD

In-person training requires occasional trips to the office

JOB OVERVIEW

Prometric is looking for an Administrative Coordinator to join our dynamic team. We are a small, cohesive and collaborative team of HR professionals, so you ll be part of an awesome group of people. In this role, your main responsibility will be ensuring that our test center administrators (TCAs) across the US, who proctor our exams, successfully enroll in and complete a multi-part IRS background check process. This is a detail-oriented role that encompasses working with test center employees across the US, corporate Account Management team members, as well as the IRS.

RESPONSIBILITIES

Act as the Prometric liaison for the IRS contract

Facilitate completion of time-sensitive background checks for staff and contractors

Utilize various systems to track and report out on progress of background check

Maintain Standard Operating Procedures related to the IRS process

Handle and resolve employee concerns and questions regarding the IRS process via email and telephone

Evaluate and recommend process improvement

Run IRS reports as needed

Oversee immigration and work visa sponsorship program in partnership with management and vendors

Coordinate travel activities for IRS international testing windows

Provide general administrative support for HR and assist with special projects as necessary

QUALIFICATION REQUIREMENTS

EDUCATION

High School Diploma/GED

EXPERIENCE

Two years of administrative experience required

Two years of customer service experience required

SKILLS

Strong computer skills including MS Office (particularly Excel)

Experience with Salesforce a plus

Excellent oral and written communication

Strong attention to detail; excellent follow up

Demonstrated ability to work with wide range of sensitive and confidential issues

Ability to handle and manage multiple tasks simultaneously

Must have a strong customer focus for internal as well as external customers

Experience in a fast-paced, complex, dynamic business environment

PHYSICAL JOB REQUIREMENTS

N/A