Front Desk Agent includes all weekends and holidays, Hotel Monteleone, All cities, PA
Hotel Monteleone -
All cities, PA,
US
Front Desk Agent includes all weekends and holidays
Date Posted: 2024-05-10
Job description
Summary
This position is open only to qualified J-1 Visa Intern Students already accepted into the J-1 Visa Exchange Program sponsored by Intrax.
The Reception Agent accommodates guests of hotel.
Essential Functions
To perform the Reception Agent position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities
Greet, register and assign rooms to guests
Issue room key and escort instructions to bellman
Date stamp, sorts and rack incoming mail and messages
Transmit and receive telephone messages
Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions
Keep records of room availability and guests' accounts
Compute bills, collect payments and make change for guests
Make and confirm reservations
Post charges such as room, food, liquor or telephone to ledger
Other duties as assigned
Requirements
Competency
To perform the Reception Agent position successfully, an individual should demonstrate the following competencies:
Problem Solving - Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics
Technical Skills - Assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others
Customer Service - Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments
Interpersonal - Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others' ideas and try new things
Oral Communication - Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings
Team Work - Balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; ability to build morale and group commitments to goals and objectives; support team's efforts to succeed; recognize accomplishments of other team members
Written Communication - Write clearly and informatively; edit work for spelling and grammar; varies writing style to meet needs; present numerical data effectively; ability to read and interpret written information
Change Management - Develop workable implementation plans; communicate changes effectively; build commitment and overcome resistance; prepare and support those affected by change; monitor transition and evaluate results
Delegation - Delegate work assignments; match the responsibility to the person; give authority to work independently; set expectations and monitor delegated activities; provide recognition for results
Leadership - Exhibit confidence in self and others; inspire and motivate others to perform well; effectively influences actions and opinions of others; inspire respect and trust; accept feedback from others; provide vision and inspiration to peers and subordinates; give appropriate recognition to others; display passion and optimism; mobilize others to fulfill the vision
Quality Management - Look for ways to improve and promote quality; demonstrate accuracy and thoroughness
Business Acumen - Understand business implications of decisions; display orientation to profitability; demonstrate knowledge of market and competition; align work with strategic goals
Diversity - Demonstrate knowledge of EEO policy; show respect and sensitivity for cultural differences; educate others on the value of diversity; promotes a harassment-free environment; build a diverse workforce
Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; uphold hotel's organizational values
Organizational Support - Follow policies and procedures; complete administrative tasks correctly and on time; support hotel's goals and values; benefit hotel through outside activities; respect diversity
Adaptability - Adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; ability to deal with frequent changes, delays or unexpected events
Attendance and Punctulity - Consistently arrive at work on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time
Dependability - Follow instructions, responds to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notify appropriate person with an alternate plan.
Initiative - Volunteer readily; undertake self-development activities; seek increased responsibilities; take independent actions and calculated risks; look for and take advantage of opportunities; ask for and offer help when needed
Innovation - Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas; present ideas and information in a manner that gets others' attention
Judgment - Display willingness to make decisions; exhibit sound and accurate judgment; support and explain reasoning for decisions; include appropriate people in decision-making process; make timely decisions
Motivation - Set and achieve challenging goals; demonstrate persistence and overcome obstacles; measure self against standard of excellence; take calculated risks to accomplish goals
Planning and Organizing - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks; develop realistic action plans
Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments
Quality - Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality
Quantity - Meet productivity standards; complete work in timely manner; strive to increase productivity; work quickly
Safety and Security - Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly.
Qualifications
The requirements listed below are representative of the knowledge, skills and abilities required for the J-1 Visa Intern Student to successfully perform the duties and responsibilities of the Reception Agent position:
Language Ability
Effectively interact and communicate with people from diverse background
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Write routine reports and correspondence
Speak effectively before groups of customers or associates of the hotel
Math Ability
Add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals
Compute rate, ratio, and percent
Draw and interpret bar graphs
Reasoning Ability
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Deal with problems involving several concrete variables in standardized situations
Computer Skills
Knowledge of word processing preferably Microsoft Word
Knowledge of spreadsheet software preferably Microsoft Excel
Knowledge of Internet software preferably the world wide web
Knowledge of Opera PMS database software
Certificates and Licenses
Sponsored by Intrax Global Internships Exchange Program
Possess all the certifications necessary to travel to the United States
Work Environment
The noise level in the work environment is usually moderate
The position is located in a temperature controlled setting
Physical Demands
Regularly stand and talk or hear
Frequently use hands to fingers, handle or feel
Position Status and Availability
Available to travel to the United States of America
Work a full-time, flexible (AM or PM) shift, Monday - Sunday including holidays for up to twelve (12) months
Education and Experience
A high school diploma or general education degree (GED)
One (1) year of customer service experience
One (1) year of front desk or reservations experience
This position is open only to qualified J-1 Visa Intern Students already accepted into the J-1 Visa Exchange Program sponsored by Intrax.
The Reception Agent accommodates guests of hotel.
Essential Functions
To perform the Reception Agent position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities
Greet, register and assign rooms to guests
Issue room key and escort instructions to bellman
Date stamp, sorts and rack incoming mail and messages
Transmit and receive telephone messages
Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions
Keep records of room availability and guests' accounts
Compute bills, collect payments and make change for guests
Make and confirm reservations
Post charges such as room, food, liquor or telephone to ledger
Other duties as assigned
Requirements
Competency
To perform the Reception Agent position successfully, an individual should demonstrate the following competencies:
Problem Solving - Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics
Technical Skills - Assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others
Customer Service - Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments
Interpersonal - Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others' ideas and try new things
Oral Communication - Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings
Team Work - Balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; ability to build morale and group commitments to goals and objectives; support team's efforts to succeed; recognize accomplishments of other team members
Written Communication - Write clearly and informatively; edit work for spelling and grammar; varies writing style to meet needs; present numerical data effectively; ability to read and interpret written information
Change Management - Develop workable implementation plans; communicate changes effectively; build commitment and overcome resistance; prepare and support those affected by change; monitor transition and evaluate results
Delegation - Delegate work assignments; match the responsibility to the person; give authority to work independently; set expectations and monitor delegated activities; provide recognition for results
Leadership - Exhibit confidence in self and others; inspire and motivate others to perform well; effectively influences actions and opinions of others; inspire respect and trust; accept feedback from others; provide vision and inspiration to peers and subordinates; give appropriate recognition to others; display passion and optimism; mobilize others to fulfill the vision
Quality Management - Look for ways to improve and promote quality; demonstrate accuracy and thoroughness
Business Acumen - Understand business implications of decisions; display orientation to profitability; demonstrate knowledge of market and competition; align work with strategic goals
Diversity - Demonstrate knowledge of EEO policy; show respect and sensitivity for cultural differences; educate others on the value of diversity; promotes a harassment-free environment; build a diverse workforce
Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; uphold hotel's organizational values
Organizational Support - Follow policies and procedures; complete administrative tasks correctly and on time; support hotel's goals and values; benefit hotel through outside activities; respect diversity
Adaptability - Adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; ability to deal with frequent changes, delays or unexpected events
Attendance and Punctulity - Consistently arrive at work on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time
Dependability - Follow instructions, responds to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notify appropriate person with an alternate plan.
Initiative - Volunteer readily; undertake self-development activities; seek increased responsibilities; take independent actions and calculated risks; look for and take advantage of opportunities; ask for and offer help when needed
Innovation - Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas; present ideas and information in a manner that gets others' attention
Judgment - Display willingness to make decisions; exhibit sound and accurate judgment; support and explain reasoning for decisions; include appropriate people in decision-making process; make timely decisions
Motivation - Set and achieve challenging goals; demonstrate persistence and overcome obstacles; measure self against standard of excellence; take calculated risks to accomplish goals
Planning and Organizing - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks; develop realistic action plans
Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments
Quality - Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality
Quantity - Meet productivity standards; complete work in timely manner; strive to increase productivity; work quickly
Safety and Security - Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly.
Qualifications
The requirements listed below are representative of the knowledge, skills and abilities required for the J-1 Visa Intern Student to successfully perform the duties and responsibilities of the Reception Agent position:
Language Ability
Effectively interact and communicate with people from diverse background
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Write routine reports and correspondence
Speak effectively before groups of customers or associates of the hotel
Math Ability
Add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals
Compute rate, ratio, and percent
Draw and interpret bar graphs
Reasoning Ability
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Deal with problems involving several concrete variables in standardized situations
Computer Skills
Knowledge of word processing preferably Microsoft Word
Knowledge of spreadsheet software preferably Microsoft Excel
Knowledge of Internet software preferably the world wide web
Knowledge of Opera PMS database software
Certificates and Licenses
Sponsored by Intrax Global Internships Exchange Program
Possess all the certifications necessary to travel to the United States
Work Environment
The noise level in the work environment is usually moderate
The position is located in a temperature controlled setting
Physical Demands
Regularly stand and talk or hear
Frequently use hands to fingers, handle or feel
Position Status and Availability
Available to travel to the United States of America
Work a full-time, flexible (AM or PM) shift, Monday - Sunday including holidays for up to twelve (12) months
Education and Experience
A high school diploma or general education degree (GED)
One (1) year of customer service experience
One (1) year of front desk or reservations experience