Windows OS Deployment, Lead - provides leadership for a federal government agency. The candidate must be proficient with the IT Infrastructure Library (ITIL) framework, incident management systems, and providing white-glove service. This position requires experience and capabilities in establishing and meeting service level agreements (SLA) and key performance indicators (KPI) and being able to critically think to develop proactive solutions. The candidate must be customer-focused, flexible, and able to achieve service delivery excellence in a fast-paced environment.
Location: Fully on-site in Washington DC
Requirements:
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