Title: Network Operator

Location: Hybrid in Northern Virginia

Duration: 6+ months

Compensation: 20-25/hr

Work Requirements: US Citizen, GC Holders or Authorized to Work in the US

Job Description:

Hybrid approximately 50% .working nights 1800-0600 am on a rotating 12-hour shift in Vienna, Virginia.

Weeks start on Sunday Saturday. One week would be Sun, Wed, Thu.

2nd week would be Mon, Tue, Fri, Sat.

Coordinates, monitors, administers, and services technical environments. Completes implementations, carries out integration activities, and provides operational support for technical environments.

Monitor enterprise systems and network to ensure continuous availability. To independently troubleshoot, resolve and escalate incidents and problems when detected. To interface with vendors and ensure appropriate resolution during system outages, change windows or periods of reduced performance. Perform routine tests and maintenance of assigned systems, networks and peripheral equipment.

Responsibilities

Monitor enterprise network for system performance and availability.

Monitor Moogsoft AIOps, and other consoles, monitoring tools or dashboards to ensure optimum performance within the environment

Detect, isolate, diagnose, record, escalate and resolve operational issues, incidents and outages within agreed timeframes

Create and update incident and change tickets daily using ServiceNow

Accurately report all actions taken when managing alerts on events

Interface with other ETS support teams and/or vendors to resolve enterprise system outages or periods of reduced performance, in accordance with established policies and procedures

Monitor alerts during change windows to ensure that service is restored

Perform routine tests of assigned systems and report test results

Assist other ETS staff in testing system/applications

Track and report all branch related outages and service interruptions

Qualifications All required unless otherwise noted

2+ years of enterprise network monitoring experience

Working knowledge of IT terminology, network topology, commands and device relationships

Working knowledge of technical inter-relationships between software/hardware and desktop/ LAN/ Host systems

Experience in problem resolution including determining root cause, scope and scale of issues

Experience with validating system availability and performance

Experience with enterprise system monitoring tools such as LogicMonitor, Splunk, Moogsoft, SolarWinds

Research, analytical, and problem solving skills

Effective skill exercising initiative and using good judgment to make sound decisions

Effective skill in producing desired results and achieving goals and objectives

Effective skill supporting a global 24/7, member/customer focused services operation

Effective verbal and written communication skills

Ability to respond quickly and accurately in high pressure situations

Ability to effectively manage tasks and job duties with shifting priorities

Ability to document and apply policies, standards and procedures

Ability to work independently and as part of a team

Other duties as assigned

Unusual Working Conditions:

This is position is designated as Essential Personnel which will require the incumbent to be called to work a flexible schedule (days, nights, weekends, and holidays) due to business needs and/or in the event of emergency, inclement weather, pandemic, reduced site operations or training

This is a rotating schedule position which requires working every other weekend (Friday, Saturday and Sunday)

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay, 401(k)
• Retirement plan
• and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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