Collections & Credit Supervisor, LATITUDE, Annapolis, MD
LATITUDE -
Annapolis, MD,
US
Collections & Credit Supervisor
Date Posted: 2024-06-01
Job description
The Member Solutions Manager reports to the Chief Credit Officer and is responsible for planning, organizing, and directing the activities of the Member Solutions department. Making final decisions regarding action on delinquent loans/accounts.
Responsibilities
Requirements
$70,000 - $82,000 a year
Responsibilities
- Motivate, mentor and provide leadership to the Billing and Collections teams, including but not limited to, establishing controls to ensure the quality and integrity of the billing and collections processes
- Monitor workload distribution and overtime requirements, identifying areas where efficiencies of the billing and/or collections function can be improved. Work with the Billing Management team, Collections Management team, Head of Financial Operations and Finance Director to implement approved changes
- Maintain hands-on knowledge of all billing and collections related functions in order to provide proper training, back-up and support, including, but not limited to bill preparation, bill review, pre-bill review, appeal management, write off management and exception rate management
- Manage and oversee all Billing and Collections Department functions and organization, assuring work is completed accurately and in compliance within defined guidelines and deadlines.
- Monitor actual billings and collections against budgets/targets and liaise with other Finance Managers when necessary
- Attend monthly review meetings with both the Billing Supervisor and Collections Supervisor to discuss performance and remedial actions
Requirements
- Strong working knowledge of collection functions and legal billing cycles
- Previous supervisory experience
- Excellent written and verbal communication skills
- Highly proficient in Excel
- Experience with operations/ financial systems (Elite 3E or similar financial systems)
- Previous law firm experience, preferred not required.
- Detail orientated, efficient, organized with the ability to multitask
- Strong analytical and problem solving skills
$70,000 - $82,000 a year