Job Number 24046956
Job Category Reservations
Location CEC Headquarters, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management

JOB SUMMARY

The Director, CEC Strategic Initiatives (Global Footprint and Channel Strategy) is responsible for pulling through the vision and action plans for global footprint and channel strategy initiatives. Provide leadership on CEC initiatives that drive the strategic growth of the CECs.This includesdeliveringannual savingsinsiteimprovementsandlowercostlabor,inadditiontoidentifyingannualsavings by aligning CEC with the channel shift strategy. This role will support efforts to grow services such as proactive chat and messaging, in-language web site support, and Artificial Intelligence (AI) capabilities. In addition, this role will support center selection and deployments globally, including remote strategy and implementation. The Director, CEC Strategic Initiatives (Global Footprint and Channel Strategy) will also be responsible for serving as the business lead for CEC case management strategy, in partnership with the CEC Product Services team. Success in this role will require facilitating cooperation among Continent, Corporate, and center leadership.

CANDIDATEPROFILE

EducationandExperiencePreferred

• 4-yeardegree fromanaccrediteduniversityinfromanaccrediteduniversityinBusiness Administration,Marketing,orrelatedmajor and8+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance;

OR

• 10+years ofrelevantprofessionalexperienceinofrelevantprofessionalexperienceincorporate strategy, financeorrelatedfunction,demonstratingprogressive career growth and pattern of exceptional performance.

COREWORKACTIVITIES

GlobalFootprintStrategy

• Evaluatesanddeploys alternativedeliverystrategiesofCECservices.
• Developsgloballocation strategiesthatmaximize competitiveadvantage,customer/stakeholdersatisfaction,andprofitability.
• Communicatesfootprintandremotestrategiesandbusinesscases toinfluencesenior stakeholdersandmanagetheirexpectations.
• Managesleases,contracts,andfootprintplansforallcentersglobally.
• Developsandmaintains facilitiesmanagement and securitystrategies.
• Bringstogethertheappropriatetalent levelsandmixofskills setstodriveinnovationandsuccessfulcenter performance.

CEC Channel Strategy

• Direct the growth of Customer Care, before, during and after a guest visits a property, through the implementation and maintenance of advanced technology, determined by customer requirements and emerging market trends.
• Responsible for CEC case management strategy and governance, in partnership with the CEC Product Services team.
• Responsible for building and maintaining excellent corporate relationships with those offices that currently have or will have customer, developmental or synergetic interaction with Customer Care operations.
• Monitor emerging customer care trends and strategically plan for the introduction of appropriate practices.
• Guide timing and introduction of initiatives, processes and procedures designed to meet strategic goals.

ManagingResponsibilitieswith Stakeholders

• Developsandmaintainseffectiverelationshipswithbothinternalandexternalstakeholdersacrosstheorganization.Fostersapositive climate to build effective teams that are committed to organizational goals and initiatives.
• Updatesstakeholdersonkeyinitiativewinsandopportunities,respondstoconcerns,andsolicitsfeedback.Engagesleadershiptodevelopand execute action plans to address gaps.

MANAGEMENTCOMPETENCIES

BuildingRelationships

Customer Relationships

• Showsanunderstandingoftheneeds ofdifferentcustomer/stakeholdersegment sanddevelopsappropriateservicestrategies.
• Createsaservice-orientedenvironmentandempowersothers tobuildstrong customer/stakeholderrelationships
• Monitorscustomer/stakeholderfeedback andmetricstoimproveservice delivery.
• Usesappropriateriskmanagementresourceswhenseriouscustomer/stakeholdersituationsoccur.

GlobalMindset

• Createsandpromotes anenvironmentwhereeveryoneisvaluedandincluded.
• ChampionstheCompany cultureofservice, opportunity,respect,andfairtreatment.
• Ensuresprocessesareinplacetoaddress concernsrelatedtoequityandfairtreatment.
• Bringstogetherpeople withdiversebackgroundstodriveinnovationandengagement.
• Establishesdiversepartnershipsacrosstheindustry, profession,andCompany.
• Championstheattraction,development,andretention ofamulticulturalandmultigenerationalworkforce.
• Ensuresthatallassociateshavetheopportunitytoachievetheirfullpotential.

Strategic Partnerships

• Buildsstrongworking relationshipsacrossdepartmentsorteams.
• Modelsandcoaches othersoncreating anopen,trusting, andsupportiveworkenvironment.
• Coachesothersonhowtheir behaviorimpactscoworkersandtheworkenvironment.

GeneratingTalentandOrganizationalCapability

DevelopingOthers

• Setsandmodels expectationsforrequired behavior,knowledge,andskilllevels.
• Developsothersbyidentifyingneedsandsetting appropriatedepartment,team,andindividualgoals.
• Networkswithhighpotentialleaders andcoachesothers ontargetedrecruitmentefforts.

OrganizationalCapability

• Continuouslyimprovesdepartment,program,team,andjobstructuresandensuresclear leadershipaccountabilitiesareinplace.
• Putssystemsandprocessesinplacetomanageprogram performance.
• Bringstogethertheappropriatetalent levelsandmixofskillsetstodriveinnovationandperformance.
• Establishesandensures understandingofthescopeofdecision-makingauthority forteammembers.

Leadership

CommunicationandProfessionalDemeanor

• Activelylistensandusesappropriatecommunicationstylestodeliverinformationinanarticulate,understandable,andengaging way.
• Influencesotherstoacceptapointofview,gainconsensus,ortakeaction.
• Keepsleadersinformed aboutkeyissues.
• Modelsandcoaches othersondisplayingaleadershipstylethatconveys confidenceandgainsrespectfromothers.

LeadingThrough VisionandValues

• Models,coaches,andholdsothers accountableforleading ethicallyandwithahighdegreeofintegrity.
• Promotesaconvincingandinspiringvision forthedirectionoftheCompany,brand, andteam.
• Modelsandholdsdepartmentsandprojectteamsaccountablefordevelopingandimplementingprograms thatreflecttheCompany scorevalues.

Managing Change

• Presentstheneedforchange inapositivewaythatencouragescommitmentandaction.
• Encouragesotherstoidentifywaystoimplementdesiredchanges.
• Modelsandcoachesothers onstayingcalmandfocused duringstressfulsituations.
• Modelsflexibilityandadjustsothers andownprioritieswhenmanaging multipledemands.
• Managesstakeholderexpectationsduringchange.
• Developsstrategiesandprovidesresources toimplementchange.
• Takesstepstominimizethestressothersfeelwhenchangeoccurs.

ProblemSolvingandDecisionMaking

• Modelsandsetsexpectationsforofferingsuggestionsandsolvingcomplex problems.
• Usesdatafromdifferentsources toevaluatealternatives,considertheirpotentialimpact,andmakedecisions.
• Involveskeystakeholderstogainagreementandsupportbefore makinghighimpact decisions.
• Makeskeydecisionsandguidesotherstoimplement solutionsinareasonableamount oftime.

StrategyDevelopment

• Demonstratesastrong understandingofCompany, brand,discipline,andprogramstrategies.
• Usesdatatothoroughlyevaluate opportunitiesandfocuses onthosewiththegreatest potentialbusinessimpact.
• Adaptsglobal Companyandbrand strategiesintoplansthatcanbeimplementedwithinthebusiness tomaximizecustomer/stakeholdersatisfactionand profitability.
• Usesdatatobuildprogram strategiesandmakethebusiness caseforstakeholdercommitment.

Learning andApplyingProfessionalExpertise

BusinessAcumen

• Usesanunderstandingofmarketdynamics andthebusiness environmenttoidentify opportunitiesforimprovement.
• Monitorsindustry andmarketchanges andadjustsprioritiesasneeded.
• Setsdepartmentorteamstandardsanduseskeybusinessmetrics toevaluateperformance.
• Modelsandcoaches othersonmaking businessdecisionsbasedondatafromavarietyofsources.
• Demonstratessoundbusinessjudgment inaddressingresource needsandimprovingefficiencieswhilebalancing associate,customer/stakeholder,and financial results.

ContinuousLearning

• Createsanenvironmentwherelearningisvaluedandencouraged.
• Modelsandsetsexpectationsforotherstoevaluateownandothers' strengthsanddevelopmentalneeds.
• Securesresources andcreatesopportunitiesforselfandotherstoimproveperformancethroughstretchassignmentsandotherprofessionaldevelopment activities.
• Modelsandcoachesothers onstayingcurrent onindustryanddisciplinetrends andholdsothers accountableforusingrelevantbestpractices.
• Establishestrainingrequirementsfortheteamandholdsothersaccountableformeetingtraining goals.

StrategyKnowledge

• Modelsandholdsothersaccountableforstayingcurrentingareaofexpertise.
• Showsastrongunderstandingoftheoperating principles,resourceneeds, terminology,andinterdependenceofallrelevant functionstosupport successful discipline operations.
• Promotesthedevelopmentofpartnershipsacross teamstosolvecomplexissues andimproveperformance.
• Ensurescompliancewithcontractual,legalandregulatoryrequirements.

Managing Execution

BuildingaSuccessfulTeam

• Coordinateswithotherdepartmentsandteamsandhelpsclarify theresponsibilitiesofeachgroup.
• Communicatesclearexpectationsabouthowdepartments,teams,andindividualscontributetosuccess.
• Considersassociates strengthsandteamdynamics whenassigningwork.
• Coachesandholdsothersaccountableforestablishingteambuildingstrategiesandencouragingcooperation.
• Involvesteammembersin makingdecisions thatimpacttheteam.
• Recognizesachievementsthatsupportdepartmentandteamsuccess.

DrivingforResults

• Reinforcesateamenvironmentthatencouragesaccountability,highstandards,innovation,andstrongbusiness performance.
• Workswithotherstoestablishshared andindividualgoals.
• Monitorsdepartment,team,andindividualperformance.
• Makessureassociatesareclearonexpectations,timelines,andbudgetrequirements.
• Identifiesandfocuses onbusinessopportunitiesthathavethehighestvaluefortheCompany.

StrategyExecution

• Helps others understand work requirements by explaining why the work is important and by breaking down projects into manageable tasks.
• Analyzesdepartment,team,andindividualworkloadtoprioritizetasksanddelegate appropriately.
• Identifiesandobtains theequipment,materials,personnel,andother resourcesteamsneedtoaccomplishtheirwork.
• Establishesandcoaches othersonprocessesformonitoringworkqualityandprojectmilestones.

California Applicants Only: The salary range for this position is $110,550.00 to $245,238.00 annually.

Colorado Applicants Only: The salary range for this position is $110,550.00 to $222,943.00 annually.

Hawaii Applicants Only: The salary range for this position is $133,766.00 to $245,238.00 annually.

New York Applicants Only: The salary range for this position is $110,550.00 to $245,238.00 annually.

Washington Applicants Only: The salary range for this position is $110,550.00 to $245,238.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

The application deadline for this position is 42 days after the date of this posting, 3/18/2024.

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.