The Patient Access Associate 1 is responsible for financial counseling and insurance verification, and notification to patients and/or guardians of financial responsibility. Identifies and communicates payer authorizations and referral requirements as required.

Job Responsibilities

* Works independently to complete assignments without close supervision; Improves inefficiencies and minimizes repetitive errors by changing/improving workflow processes; Uses a logical process to identify the cause of problems and develop appropriate solutions.

* Selects an appropriate method of communication for audiences and adjusts communication style when needed.

* Explains insurance benefits and patient liability by using appropriate communication methods/styles.

* Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis.

* Coordinates with other departments to assist or transport patients/visitors requiring special attention/support; Interviews patients to secure and document required medical, financial, demographic and insurance information.

* Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants.

* Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.

* Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.

* May perform additional duties as required.

Additional Requirements

Experience - 1 year of customer service or 1 year of experience in a medical setting. Or Associates degree in lieu of experience.

Education - High School diploma or equivalent.