** Customer Service Manager**

**Job Category****:** Production **Requisition Number****:** CUSTO01277 Showing 1 location **Job Details**

**Description**

**Customer Service Manager**

Location(s): Defiance OH, Toledo OH, Manchester NH and Ontario CA

Position reports to: Director of Operations

Benefit Level: Manager

FLSA Type: Exempt

The Customer Service Manager will supervise the Customer Service team and ensure that clients and customers needs are satisfied at all times.

* Oversee the customer service team

* Set reasonable goals and work with the team to meet them on a consistent basis

* Ensures that appropriate actions are taken to resolve customers problems and concerns.

* Coach staff members to provide the highest standards of customer service for clients expectations

* Handle client and customer inquires and resolve customer problems

* Other duties as assigned

* Excellent communication skills including active listening.

* Service-oriented and able to resolve customer grievances.

* Ability to lead a team

* Proficient computer skills with the ability to learn new software.

* Knowledge of, or ability to learn, product, service, or area of customer service specialization.

* Some experience with the product or service to which the specialist will be assigned preferred.

* High school diploma or equivalent.

* Prior supervision is a plus.

* Customer service experience required.

* Prolonged periods sitting at a desk and working on a computer.

* Must be able to lift up to 15 pounds at times.

Mammoth Tech, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)