TITLE : Business Analyst (100% Remote)LOCATION: HQ (Remote)DATE PREPARED : June 13, 2023FLSA : ExemptDIVISION : TechnologyDEPARTMENT : Software EngineeringTRAVEL REQUIREMENT :Less than 10% to fulfill job requirementsHOURS and SCHEDULE :Generally Monday Friday, 9:00am to 5:30pm (minimum 37.5 hours within five (5) days per week); unless otherwise required or approved by management.REPORTS TO :This position reports to the Director, Product Management OfficeSUPERVISION EXERCISED :N/ARESPONSIBILITY FOR PUBLIC CONTACT :Daily contact requiring courtesy, discretion, and sound judgmentLICENSING AND CERTIFICATION :Business Analysis and/or Agile certifications are highly desirableGENERAL DESCRIPTION :The Business Analyst role is primarily a project-based role focused on business process/efficiency improvements as it pertains to software development and processes across NCMEC. The Analyst will elicit, document, and analyze and implement data-driven processes aimed at resolving business and operational challenges. Additionally, the Business Analyst will ensure alignment of their projects and requirements to business and technical strategy and architecture. Perform system analyses on software programs, applications, and web services. This individual coordinates people and processes to ensure customer satisfaction, and that projects are orchestrated in a consistent manner with NCMEC s mission, commitments and goals.ESSENTIAL DUTIES AND RESPONSIBILITIES:Manage project deliverables such as process analysis, root cause analysis, problem identification, requirements gathering, benchmarking, user story development and solution implementationWorks effectively and individually with Technical and Non-Technical team members and customersLearn and apply deep functional and non-functional understanding of NCMEC s software systems and technical architectureLead and plan the definition, analysis, validation, and maintenance of functional requirements by working in close liaison with customers and other divisions and in line with evolving business requirementsAnalyze and de-conflict requirements, data, and information from multiple data sources and decompose into detailed requirementsCollaborate with stakeholders and product owners to identify process improvement through automation and redesign of existing systems or implementation of functional capabilitiesUnderstand and articulate the business process, problem definition and opportunity by documenting business requirements, process maps, use cases, user stories, and functional and non-functional requirementsFacilitate discovery sessions with customers to elicit requirements, create business process models, workflows, etc.Conduct user research, identify features and epics, draft user stories and meet with users to validate and enhance themCollaborate with UX/UI designer to create wireframes, mock-ups, and user stories during the usability testing sessions and add/update stories based on user feedbackEDUCATION AND EXPERIENCE:Bachelor s degree in Computer Science, Information Systems or related technical fieldMinimum of 3 years of relevant work experienceIn-depth understanding of Business Process ModelingBusiness Analysis and/or Agile certifications are highly desirableKNOWLEDGE, SKILLS AND ABILITIESBasic competence in at least one programming language (e.g. Java, C Sharp, JavaScript, Python, SQL, etc.)Solid understanding of software development life cycle models as well as solid knowledge of both Agile and traditional project and business environmentsCan leverage business process modelling, using techniques such as, Business Process Modelling Notation (BPMN), Data Flow Diagrams (DFDs), Role Activity Diagrams (RADs), Event-Driven Process Chain (EPC)Proven experience in experience in a technical Business Analyst/ Business Process Analyst roleProven experience working in Agile methodologies and frameworks such as Scrum, Kanban, and SAFeExperience with modeling tools such as Visio and requirements management tools such as Jira and Confluence is a plusDemonstrate experience eliciting requirements using interviews, document analysis, requirements workshops, surveys, business and technical process reviews, and task and workflow analysisExperience driving continuous improvement; challenge the status quo and proactively identify gaps and opportunitiesAbility to handle and maintain the integrity and confidentiality of highly sensitive material and informationDisciplined and structured self-starter not requiring significant supervisionHave the ability to work well in a team collaborating with developers, customers, project managers, product owners, and quality test analystsExcellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including the executive levelIn-depth knowledge and understanding of business needs with the ability to establish/maintain high level of customer trust and confidence

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