** Bilingual Customer Service Representative - REMOTE**

Location: Home Office, OH, US Home Office, OH, US Home Office, OH, US

Company: Goodyear Location: US-OH-HOME-OFFICE-2450

Goodyear Talent Acquisition Representative: Dayse Regina de Freitas Gallo

Sponsorship Available: No

Relocation Assistance Available: No

**Bilingual Customer Service Representative**

*Remote*

**Primary Purpose of the Position**

Handle/resolve incoming Consumer/Customer issues in the best interest of Goodyear Canada Inc.

Create best in class consumer experience to influence repurchase intent.

Utilize established Consumer Relations' guidelines related to resolving inquiries, issues and complaints.

Recognize potential legal/media issues and handle according to established Consumer Relations' guidelines.

**Primary Responsibilities**

* Customer Service: Handle incoming Consumer/Customer phone calls and surface mail. Stay current with all Goodyear products and services. Respond to email inquiries received through all Goodyear websites.

* Quality Assurance: Meet/exceed established Consumer Relations quality assurance guidelines. Meet/exceed established customer satisfaction survey score standards.

* Business Intelligence: Provide feedback on Customer/Consumer contacts such as unusual spikes related to product and service performance. Complete accurate contact documentation.

* Training: Complete all assigned Goodyear training

* Program Compliance: Authority to request refunds/future rebates to Customer/Consumers up to $500 ensuring compliance with Sarbanes/Oxley requirements

**Required Education and Experience**

* High School Degree or GED required

* Post-Secondary education preferred

* ASE (Auto Service Excellence) certification preferred (training provided)

* 1-2 years previous customer service experience preferred.

**Skills and Abilities**

* Bilingual - English and French, strong written and verbal communication skills required

* Effective problem solving

* Working knowledge of contact centre metrics, hardware, software and telephony is preferred

#MO

#LI-REMOTE

#LI-DG1

Goodyear is one of the worlds largest tire companies. It employs about 72,000 people and manufactures its products in 55 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to .

**Nearest Major Market:** Akron

**Nearest Secondary Market:** Cleveland

**Job Segment:** QA, Quality Assurance, Business Intelligence, Recruiting, Technology, Quality, Human Resources