**Customer Experience Research Project Manager**

* 25300 Al Moen Drive, North Olmsted, Ohio

* Full-time

* Department: Marketing

**Job Description**

**RESPONSIBILITIES:**

* Support the digital customer experience by working collaboratively with other development roles to identify, refine and validate the features and content of our digital platforms (websites, apps)

* Uncover any and all unmet and unstated functional and content needs of users and establish and maintain a constant and evolving customer feedback loop

* Analyze data gathered through various research methods and analytics, and validate whether or not digital transformation efforts are meeting the needs of our users

* Synthesize and leverage existing research with external information (e.g., market and consumer trends, secondary research, etc.) to generate insights that impact the digital experience

* Identify the proper qualitative/quantitative research methods needed to best meet the objectives and needs that we are trying to understand, and successfully complete the work on time and within budget

* Define UX research methods that most effectively inform the refinement of the customers digital experience and guide future strategic transformation efforts

* Manage relationships and communications with third-party research vendors as needed.

* Apply Agile Project Management principles to prioritize work and ensure timely delivery.

* Deliver findings, insights and recommendations using data visualization approaches that are engaging and easily interpretable.

**Qualifications**

**QUALIFICATIONS:**

* Bachelor's Degree in Marketing, Psychology or a related field is required; a Master's Degree is preferred

* Market research professional with minimum of 5 years of project management experience

* Competent at conducting, analyzing, and communicating user/human-centric research findings within a design thinking framework.

* Understand the right methodologies for uncovering user needs and development opportunities

* Experience executing a variety of quantitative and qualitative research methods including experience with usability, A/B and first click testing

* Can translate marketing data/information into actionable insights

* Have worked in an agile or iterative work setting to provide support and manage projects from start to completion

* Ability to work cross-functionally with strong collaboration skills as well as confidently and comfortably interact with various internal teams

* Proficient in Microsoft Office and agile research tools/platforms that enable qualitative and quantitative studies

**Additional Information**

Fortune Brands' Global Plumbing Group (GPG) is a multi-brand plumbing business that is inspiring people by designing beautiful experiences with water. GPG's trusted brands include Moen and the House of Rohl portfolio. We welcome you to visit the and

**Equal Employment Opportunity** Fortune Brands' GPG is an equal opportunity employer. GPG evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

**Reasonable Accommodations** Fortune Brands' GPG is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to ...@moen.com and let us know the nature of your request along with your contact information

**Job Location**

Customer Experience Research Project Manager

* 25300 Al Moen Drive, North Olmsted, Ohio

* Full-time