Executive Deskside Support Specialist, Stand Together, Arlington, VA
Stand Together -
Arlington, VA,
US
Executive Deskside Support Specialist
Date Posted: 2024-05-08
Job description
Stand Together is a dynamic and mission-driven organization committed to driving positive social change and empowering individuals to overcome barriers. Join our team and be part of a collaborative community that values innovation, personal responsibility, and the power of bottom-up solutions. Together, we will create a society that fosters opportunity, dignity, and well-being for all.
Stand Together is seeking an Executive Deskside Support Specialist to provide dedicated support to our Chairman and Executive Team. Through customer focus, thoughtful interactions, resourcefulness, and aproactive approach, you will enhance value by removing roadblocks for roles that have a high strategic impact in advancing Stand Together's vision of social change.
The ideal candidate is enthusiastic about problem resolution and has a strong technical understanding of systems. This role requires extended availability outside of regular business hours. However, Stand Together values your time and has flexibility that ensures work-life balance.
Your Responsibilities Include
Knowledge and Skills You Bring to the Organization
Standout Candidates May Also Bring
What We Offer
Stand Together helps social entrepreneurs supercharge their efforts to help people improve their lives. We connect them with passionate partners and the resources necessary to make a greater difference. Through our philanthropic community, we tackle some of the nation's biggest challenges so that every person has the opportunity to realize their extraordinary potential. Stand Together partners with people from diverse perspectives and backgrounds-including people in education, business, community non-profits, and public policy-to accomplish more together than any of us could on our own.
Our Values Working at Stand Together is different from many other organizations. We have a relentless commitment to a culture based on a business philosophy called Principle Based Management (PBM). Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
We believe that diversity in experiences, perspectives, knowledge and ideas fuels creativity, broadens knowledge, and helps drive success. That's why we're proud to be an equal opportunity employer and strive to treat all employees and applicants with honesty, dignity, respect and sensitivity. We welcome all qualified applicants regardless of color,race, religion, religious creed, sex, gender or gender identity, gender expression, sexual orientation, national origin, citizenship, ethnicity, ancestry, age, physical disability, mental disability, medical condition, pregnancy (including medical needs which may arise from pregnancy, childbirth, or related medical conditions), military and veteran status, genetic information, marital or familial status, political affiliation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
Stand Together is seeking an Executive Deskside Support Specialist to provide dedicated support to our Chairman and Executive Team. Through customer focus, thoughtful interactions, resourcefulness, and aproactive approach, you will enhance value by removing roadblocks for roles that have a high strategic impact in advancing Stand Together's vision of social change.
The ideal candidate is enthusiastic about problem resolution and has a strong technical understanding of systems. This role requires extended availability outside of regular business hours. However, Stand Together values your time and has flexibility that ensures work-life balance.
Your Responsibilities Include
- Coordinate with various internal IT teams and vendors to assist with the installation, configuration, troubleshooting, repair, and testing of equipment including Mac and PC issues, mobile phones, printers, and other peripherals.
- Resolve technical issues and challenges quickly and effectively with minimal disruption to the Executive team.
- Develop close business relationships and demonstrate expert-level ability to inspire trust and become the "go-to " person for all the Executive's technology needs.
- Provide Technical A/V support for Executive boardroom meetings and office meetings.
- Investigate possible technical issues and proactively provide preventative maintenance.
- Maintain ongoing communication with customers while exercising independent judgment and providing alternative solutions.
- Answer, evaluate, and prioritize incidents from incoming phone, voicemail, email, walk-ups, and ticketing system requests for assistance from Executives experiencing problems with hardware, software, networking, and other computer-related technologies.
- Document all customer requests within our ticketing system,
- Testing and Initiating meetings through conferencing equipment such as Microsoft Teams and other modern technologies and ensuring audio/video quality.
- Keep extensive documentation and checklists for knowledge purposes and a seamless transition for backup.
- Enhance the technology experience of the Executives by showing them how to best leverage technology tools to deliver productivity and efficiency benefits.
- Maintain confidentiality in supporting and embodying Executive-level needs.
- Travel is required to support high-value activities offsite.
Knowledge and Skills You Bring to the Organization
- 3+ years of technical experience including experience supporting MacOS, Windows/ PC and Office365
- Excellent communication skills, both written and verbal
- Accountability in resolving issues and ensuring satisfaction.
- Proactively attentive to ensure there are no issues or to resolve issues quickly.
- Ability to work independently and use judgment.
- High emotional intelligence
- Comfort and the ability to act thoughtfully and decisively in high-pressure situations.
- Ability to pivot quickly to respond to emergencies.
Standout Candidates May Also Bring
- 2+ years of experience supporting Executives.
- 2+ years of experience supporting Office365.
What We Offer
- A meaningful career where your work will improve the lives of millions of Americans - especially the least fortunate.
- A vision-driven community of over 1,000 employees across the country who are dedicated to improving the lives of others.
- Competitive salaries and bonuses. Our salary and bonus strategies are aligned to the value you create, not a standardized bell curve.
- Generous 401K match - 6% match with immediate vesting.
- Competitive health and wellness benefits
- Our flexible time-off policy allows all employees to take leave as needed.
- A purchasing credit card to use for business expenses.
- Mileage reimbursement for business travel separate from your commute.
- Commuter assistance plans to offset the cost of commuting into our headquarters (on-site parking or metro)
- Opportunities for professional development and mentorship that can strengthen your effectiveness through Principle Based Management and other industry specific programs.
Stand Together helps social entrepreneurs supercharge their efforts to help people improve their lives. We connect them with passionate partners and the resources necessary to make a greater difference. Through our philanthropic community, we tackle some of the nation's biggest challenges so that every person has the opportunity to realize their extraordinary potential. Stand Together partners with people from diverse perspectives and backgrounds-including people in education, business, community non-profits, and public policy-to accomplish more together than any of us could on our own.
Our Values Working at Stand Together is different from many other organizations. We have a relentless commitment to a culture based on a business philosophy called Principle Based Management (PBM). Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
We believe that diversity in experiences, perspectives, knowledge and ideas fuels creativity, broadens knowledge, and helps drive success. That's why we're proud to be an equal opportunity employer and strive to treat all employees and applicants with honesty, dignity, respect and sensitivity. We welcome all qualified applicants regardless of color,race, religion, religious creed, sex, gender or gender identity, gender expression, sexual orientation, national origin, citizenship, ethnicity, ancestry, age, physical disability, mental disability, medical condition, pregnancy (including medical needs which may arise from pregnancy, childbirth, or related medical conditions), military and veteran status, genetic information, marital or familial status, political affiliation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.