IT Support Specialist, LATITUDE, Vienna, VA
LATITUDE -
Vienna, VA,
US
IT Support Specialist
Date Posted: 2024-04-23
Job description
Job Summary: We are currently seeking a skilled and customer-oriented IT Support Specialist to join our dynamic team. As an IT Support Specialist, you will play a vital role in providing technical assistance and support to our employees, ensuring their smooth and efficient use of technology. Your strong problem-solving skills, excellent communication, and dedication to customer satisfaction will contribute to the overall success of our IT department.
Responsibilities:
Responsibilities:
- Provide timely technical support and assistance to employees via various channels, including in-person, phone, email, and remote tools.
- Diagnose and troubleshoot hardware and software issues, including desktops, laptops, printers, peripherals, and mobile devices.
- Install, configure, and maintain software applications and operating systems.
- Set up and maintain user accounts and permissions in various systems.
- Assist with network connectivity and resolve network-related problems.
- Collaborate with team members to identify and implement process improvements to enhance efficiency and user experience.
- Create and maintain technical documentation and knowledge base articles.
- Stay updated with the latest technology trends and industry best practices.
- Provide excellent customer service and ensure customer satisfaction with every interaction.
- Escalate complex issues to the appropriate teams or external vendors when necessary.