**COVID-19 Update**

Effective September 1, 2021, state employees will be required to provide their vaccination status in compliance with the Governors mandate, Executive Order #18. Newly hired, including employees transferring from other state agencies, will be required to provide their vaccination status prior to starting a position or at latest by their position start date. Additional details regarding how to request an accommodation, required weekly Covid-19 testing, and mask requirements will be provided by Human Resources for newly hired or transferred employees who are unvaccinated.

**Please see Special Instructions for more details.**

John Tyler Community College embraces a culture of diversity, equity, and inclusion that empowers anyone from anywhere to be successful in their academic and professional pursuits. We strive to provide an environment that is enriching to all by understanding and appreciating our dimensions of diversity, becoming global citizens, and welcoming new ways of engaging the unique contributions of all people.

John Tyler Community College (JTCC) does not discriminate in employment or education opportunity on the basis of race, color, creed, national origin, age, gender, sex, political affiliation, religion, military service or veteran status, sexual orientation, marital status, pregnancy, disability, or other non-merit factors in its programs or activities. Harassment of an individual or group on the basis of race, color, creed, national origin, age, gender, sex, political affiliation, religion, military service or veteran status, sexual orientation, marital status, pregnancy, disability, or other non-merit factors in its programs or activities has no place in a learning or work environment and is prohibited.

EEO/AA EMPLOYER Role Title Education Support Spec III Role Code 29144-SW Working Title Remote Customer Service Advisors (PTF21) Work Location Chesterfield - 041 Hiring Range Commensurate w/qualifications & experience Job Description John Tyler Community College is a two-year, public institution of higher education and the fifth largest of the 23 community colleges in Virginia. John Tyler Community College adds value to the greater Richmond community by offering freshman- and sophomore-level classes that easily transfer to top-notch colleges and universities, more than 60 in-demand career and technical programs, personal enrichment and professional development classes for lifetime learning, professors committed to excellence in teaching, and high-quality, easily accessible, and affordable education for our entire community.

John Tyler Community College is seeking to fill several telework positions for our Financial Services Help Hub. To create a compelling image of John Tyler Community College, the Remote Customer Service Advisors will serve as the first point of contact for students request for financial information. Advisors will respond in a professional, courteous, and service-oriented manner. The College serves over 6400 FTEs representing 14,500 headcount for credit and non-credit students. Advisors must possess a working knowledge of business and management principles involved in financial aid, student financials, strategic planning, resources allocation, and coordination of people and resources. Must have the ability to work as scheduled in a fast-paced environment to identify, diagnose, and resolve issues reported to the Financial Services Help Hub. Must possess excellent communication, customer service, and organizational skills. Must be available to work a flexible schedule, including evenings and weekends. In addition, the Advisors must enjoy interaction with students and parents as the position is engaged in direct communications. This position reports to the Coordinator of the Financial Service Help Hub. Special Assignments May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications **Required:** High school diploma or equivalent is required. Must have excellent interpersonal, communication, customer service and organizational skills. Must demonstrate initiative and be student success focused. Ability to work independently and in a team environment. Ability to multi-task and prioritize work. Excellent communication skills (verbal and writing); experience with technology is required; ability to work independently and resolve technical problems; able to handle multiple job tasks at one time and escalate issues in a timely manner; experience in financial aid and student financials; must be able to work from home in a quiet, distraction-free environment without any conflicting responsibilities during scheduled work shift; must have reliable high-speed internet access (such as DSL or Cable Internet that is hardwired into a modem/router via Ethernet; dial up, wireless or satellite internet service cannot be used). Must be available to work a flexible schedule, including evenings and weekends. Successful completion and passing of a criminal background check will be required. Preferred Qualifications **Preferred:** Some level of higher education preferred; however, an equivalent combination of training and experience in financial aid and student financials may substitute for this requirement. Experience working in an academic environment is preferred. John Tyler Community College embraces a culture of diversity, equity, and inclusion that empowers anyone from anywhere to be successful in their academic and professional pursuits. We strive to provide an environment that is enriching to all by understanding and appreciating our dimensions of diversity, becoming global citizens, and welcoming new ways of engaging the unique contributions of all people.

John Tyler Community College (JTCC ) does not discriminate in employment or education opportunity on the basis of race, color, creed, national origin, age, gender, sex, political affiliation, religion, military service or veteran status, sexual orientation, marital status, pregnancy, disability, or other non-merit factors in its programs or activities. Harassment of an individual or group on the basis of race, color, creed, national origin, age, gender, sex, political affiliation, religion, military service or veteran status, sexual orientation, marital status, pregnancy, disability, or other non-merit factors in its programs or activities has no place in a learning or work environment and is prohibited.

EEO /AA EMPLOYER Background Check Statement Disclaimer The selected candidates offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealths Statement of Economic Interest. For more information, please follow this link:

EEO Statement The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.

Governor's Mandate Message Executive Order #18. Newly hired, including employees transferring from other state agencies, will be required to provide their vaccination status prior to starting a position or at the latest by their position start date. Additional details regarding how to requ