** Experienced Claims Adjuster - VA**

**Job Category****:** Claims **Requisition Number****:** EXPER01316 Showing 1 location **Job Details**

**Description**

Level II Claims Adjusters at Elephant are our mid to senior level claims adjusters, making this role perfect for individuals with basic claims handling experience who want to take on more responsibilities. They investigate more complex situations in which it not as clear who is responsible and if there is applicable coverage. They are responsible for providing outstanding customer service to our customers by keeping them informed of the claims process every step of the way. They are also responsible for negotiating claims with those involved in an accident, other insurance companies, and at times with attorneys. **Virginia residency is required.**

**In light of the continuing developments connected to the COVID-19 pandemic, Elephant Insurance is enacting measures to contribute to the global effort to combat the spread of the virus. The majority of Elephant Insurance employees have temporarily moved to work at home to comply with the CDC guidelines for social distancing. When Elephant Insurance returns to normal operations, it is expected that those in the Richmond, Virginia area will work in a hybrid model that includes time working from home and from our onsite work location. Those outside of the Richmond area will work in a full-time work from home capacity.**

To ensure productivity in a home environment, applicants must meet the space and technology requirements outlined below.

Work at Home Requirements:

* A dedicated workspace that is free from background noise and distractions of any kind during business hours.

* A reliable high-speed broadband Internet service provider with a connection speed of at least 5 megabytes. A speed test will be required.

* Ability for Ethernet cable to be physically connected to carrier by the router or modem.

**Job responsibilities may include but are not limited to:**

* Processes automobile insurance claims by doing the following;

* Interview all parties involved,

* Evaluate policy language for coverage,

* Request and review evidence such as police reports, video, scene photos and damages as well as prior claims,

* Assess liability,

* Take care of first party injury,

* and settle claims

**Required Qualifications for processing automobile claims:**

* High school diploma or equivalent

* 2 years or more or recent auto claims handling experience

* Analytical thinking skills in order to properly evaluate complex claims

* A strong attention to detail to carefully review documents and policies

* Strong written and verbal communication

* Strong work ethic and time management skills

* Ability to multi-task

* Superior customer service skills

**Preferred Qualifications**

* College degree

* Experience with Microsoft programs such as Word, Outlook, and Excel

**About Elephant:**

Elephant is a wholly owned subsidiary of Admiral Group, PLC, which is the largest auto insurer in the UK with subsidiaries in France, Italy, Spain, and the United States. Admirals phenomenal success is driven by their strongly people-focused culture, which Elephant is proud to take part in.

We believe that people who like what they do, do it better. We pride ourselves on a relaxed and friendly company culture that has earned us the honor of being named one of the best places to work in Richmond! As our company grows, we encourage an environment of individual contribution, long-term commitment, and profitable growth.

**Benefits:**

* Competitive medical, dental, vision and life insurance at little cost to employees

* Stock grants and stock dividends for all employees, up to $5,000 per year

* Competitive 401k Package

* 22 days of Paid Time Off each year

* Parental Leave Policy for new parents

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**