Location Columbus, OH

Our clients business is strong, and our client is adding a Customer Service Manager to the organization. As Customer Service Manager you will initially have one direct report. With your leadership as an active working manager, your team will grow to a team of 4-5.

As Customer Service Manager you will:

* Manage customer accounts; handle customer inquiries.

* Be accountable for overall management of the Customer Service team.

* Create and sustain a positive team environment displaying high levels of motivation and excellent team spirit

* Produce reports for sales opportunities

* Be the key contact for client's major customers.

* Provide strategic plans and reviews; prepare and complete action plans; implement customer-service standards

* Determine customer care requirements by maintaining contact with customers; conducting surveys; benchmarking best practices; analyzing information and applications

* Improve customer care performance by studying, evaluating, and re-designing processes

* Create and maintain the sales forecast

* Responsible for ensuring the accurate processing of customer quotations and orders

* Responsible for managing customer complaints

* Perform customer quotes.

Your background should include:

* Bachelor's degree in Business Management or relevant discipline

* Minimum of 5 years of experience in a Customer Service Management role

* **Experience working in a manufacturing environment**

* Willingness to lead team as a **working, hands-on manager**

* Strong mathematical skills

* Excellent problem solving and analytical skills

* Strong listening skills

* Attention to detail

* Strong customer service orientation

**There is no relocation offered. Our client is seeking only local/commutable candidates.**