Job Description:This role will include, but will not be limited to the following responsibilities:Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors.Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots.Assist in testing, applying, and maintaining server configurations and related security patches.Assist in maintaining and checking the health of systems and backups to include restore testing.Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets.Update tickets following documentation templates and/or guidelines to ensure quality requirements are met.Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner.Provide inventory support and input to the provided inventory system for the customer.Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests.Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events.Conduct or provide new equipment deployments and/or requested deployment support.Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets.Analyzes functional business requirements and design specifications for functional activities.Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met.Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems.Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products.Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware.Required Clearance: Public Trust (#publictrust)Required Qualifications:Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.Associate Degree or equivalent experience.1+ years' of IT-related support experience, preferably in a helpdesk or customer support role.Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues.General knowledge network products and systems.Experience in a rapid paced, time sensitive, high-quality environment.Must have excellent team skills and collaboration skills.Attention to detail and follow-through.Ability to work with minimal supervision.Must pass Motor Vehicle Records check as this position is classified as a 'Regular Driver' and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%).Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year).Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails.Desired Qualifications:Prior experience of IT support in an Enterprise environment (10,000+ end-users).Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.Ability to apply a comprehensive knowledge across key tasks and high impact assignments.Experience evaluating system performance results and recommending improvements or optimizations.Experience performing IT hardware repairs and installing replacement parts.Experience planning and leading technology assignments and projects.Prior hands-on experience with the setup, configuration and administration of servers and backups.Experience functioning as a technical expert across multiple project assignments.ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications.Ready to join our team? Apply TodayWeekly Hours:40Time Type:RegularLocation:Oakton, VirginiaSalary Range: $69,000.00 - $149,000.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. Job ID R-39-1 Date posted 01/18/2024