Water Consumer Service Technician, City of Westerville, OH, Westerville, OH
City of Westerville, OH -
Westerville, OH,
US
Water Consumer Service Technician
Date Posted: 2024-04-23
Job description
Salary : $48,110.40 - $67,204.80 Annually
Location : Westerville OH 43081, OH
Job Type: Full-time
Job Number: 01104
Department: WATER
Division: DISTRIBUTION
Opening Date: 02/20/2024
Closing Date: Continuous
Description
This is technical, manual & fieldwork in testing, repairing, maintaining, installing, connecting and disconnecting commercial and residential water meters.
Workinvolves ensuring meter hookups are performed properly, in compliance with safety standards, maintaining testing records, and dealing effectively with the public.
SUPERVISION
Work is performed under the supervision of The Water Operations Superintendent. Work is reviewed daily for adherence to policy and proper handling of service problems. Annual performance review completed by immediate supervisor.
ESSENTIAL FUNCTIONS OF WORK
(May not include all of the duties performed.)
Employee must be able to work alone and recommend/implement solutions to meter problems, and run wires for hookups safely and properly,
Employee must be comfortable interacting with the public and demonstrating excellent customer service to residents and other collaborators, such as contracted workers and/or other departments.
Installs, connects and disconnects water meters for utility customers, including industrial meters and those found in underground pits; turns service on and off to vacant homes, for repairs or to delinquent customers; installs remotes.
Tests and repairs broken or dead meters in the field; trouble shoots metering problems; replaces meters.
Coordinates meter operations with meter readers, customer service, building inspectors, and others; coordinates issuance of meters.
Investigates complaints of high bills; rereads meters; checks meter and other connections; reports defects in service lines or meters.
Effectively operate work order systems and AMI (advanced metering infrastructure) programs.
Uses a variety of hand tools and meter equipment in installing, testing, connecting and disconnecting meters; maintains tools and equipment; climbs into attics and crawl spaces to install wire; operates a city vehicle maintains meter inventory and records.
Locates underground lines and curb boxes.
Makes repairs to valves, connections, wires, curb boxes and the like.
Maintains a variety of meter records.
Attends meetings; follows proper safety procedures.
Operates the water treatment plant as a back-up operator.
Performs other related duties as assigned.
MINIMUM REQUIREMENTS OF WORK
Possession of a high school diploma and 3 years experience in utility metering and/or maintenance operations; or any equivalent combination of training and experience that provides the following knowledge, ability, and skill:
Thorough knowledge of effective safety procedures, standards and precautions related to the installation and repair of water meters.
Considerable knowledge of the principles, practices, and procedures of water or electric distribution.
Considerable knowledge of meter testing equipment.
Considerable knowledge of meter installation and repair.
Considerable knowledge of the mechanics of water meters.
Ability to complete basic mathematical calculations.
Ability to diagnose and assess electric or water meter problems and take appropriate corrective actions.
Ability to transfer meters from one location to another.
Ability to operate a motor vehicle, walk lengthy distances, climb up and down stairs.
Ability to establish and maintain effective working relationships with other employees and the general public.
Ability to communicate tactfully and effectively with the public.
Ability to visually detect problems.
Ability to operate a computer and other standard office equipment and technology to perform necessary job functions.
Ability to lift meters and other necessary equipment, potentially ranging from 10-55 lbs.
NECESSARY SPECIAL REQUIREMENTS:
Possession of a valid Ohio driver's license, free of excessive violations.
Ability to traverse uneven terrain
DESIRABLE QUALIFICATIONS:
Ability to obtain and maintain certification from the State of Ohio as a laboratory technician.
Ability to obtain a State of Ohio water plant operator or distribution system license within three years of appointment.
HEALTH BENEFITS
Employees pay 15% of the monthly medical insurance premium through United Healthcare which includes prescription coverage. Employee, Employee plus child(ren), Employee plus spouse and family coverage is available. However, a spouse who has affordable health care coverage through their employer must elect that coverage as primary. The City health care plan is a high deductible healthcare plan.
HEALTH SAVINGS ACCOUNT
Annually, the City will deposit 85% of your health insurance deductible amount into an HSA account in your name.
VISION AND DENTAL
The City pays 100% of the premium for dental and vision. Coverage levels will be explained in further detail at time of hire.
LIFE INSURANCE
The City pays 100% of the premium on a $100,000 life insurance policy for employee and $10,000 for spouse and $5,000 for child.
RETIREMENT PENSION
The City contributes 14% monthly toward retirement benefits offered through the Ohio Public Employee Retirement System. The employee pension payment share is 10% of gross salary.
VACATION
New employees accrue two weeks of paid vacation every year. Vacation time increases with length of service time.
PERSONAL LEAVE
Employees receive 6 prorated days of personal leave annually.
01
How did you learn about this position?
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Location : Westerville OH 43081, OH
Job Type: Full-time
Job Number: 01104
Department: WATER
Division: DISTRIBUTION
Opening Date: 02/20/2024
Closing Date: Continuous
Description
This is technical, manual & fieldwork in testing, repairing, maintaining, installing, connecting and disconnecting commercial and residential water meters.
Workinvolves ensuring meter hookups are performed properly, in compliance with safety standards, maintaining testing records, and dealing effectively with the public.
SUPERVISION
Work is performed under the supervision of The Water Operations Superintendent. Work is reviewed daily for adherence to policy and proper handling of service problems. Annual performance review completed by immediate supervisor.
ESSENTIAL FUNCTIONS OF WORK
(May not include all of the duties performed.)
Employee must be able to work alone and recommend/implement solutions to meter problems, and run wires for hookups safely and properly,
Employee must be comfortable interacting with the public and demonstrating excellent customer service to residents and other collaborators, such as contracted workers and/or other departments.
Installs, connects and disconnects water meters for utility customers, including industrial meters and those found in underground pits; turns service on and off to vacant homes, for repairs or to delinquent customers; installs remotes.
Tests and repairs broken or dead meters in the field; trouble shoots metering problems; replaces meters.
Coordinates meter operations with meter readers, customer service, building inspectors, and others; coordinates issuance of meters.
Investigates complaints of high bills; rereads meters; checks meter and other connections; reports defects in service lines or meters.
Effectively operate work order systems and AMI (advanced metering infrastructure) programs.
Uses a variety of hand tools and meter equipment in installing, testing, connecting and disconnecting meters; maintains tools and equipment; climbs into attics and crawl spaces to install wire; operates a city vehicle maintains meter inventory and records.
Locates underground lines and curb boxes.
Makes repairs to valves, connections, wires, curb boxes and the like.
Maintains a variety of meter records.
Attends meetings; follows proper safety procedures.
Operates the water treatment plant as a back-up operator.
Performs other related duties as assigned.
MINIMUM REQUIREMENTS OF WORK
Possession of a high school diploma and 3 years experience in utility metering and/or maintenance operations; or any equivalent combination of training and experience that provides the following knowledge, ability, and skill:
Thorough knowledge of effective safety procedures, standards and precautions related to the installation and repair of water meters.
Considerable knowledge of the principles, practices, and procedures of water or electric distribution.
Considerable knowledge of meter testing equipment.
Considerable knowledge of meter installation and repair.
Considerable knowledge of the mechanics of water meters.
Ability to complete basic mathematical calculations.
Ability to diagnose and assess electric or water meter problems and take appropriate corrective actions.
Ability to transfer meters from one location to another.
Ability to operate a motor vehicle, walk lengthy distances, climb up and down stairs.
Ability to establish and maintain effective working relationships with other employees and the general public.
Ability to communicate tactfully and effectively with the public.
Ability to visually detect problems.
Ability to operate a computer and other standard office equipment and technology to perform necessary job functions.
Ability to lift meters and other necessary equipment, potentially ranging from 10-55 lbs.
NECESSARY SPECIAL REQUIREMENTS:
Possession of a valid Ohio driver's license, free of excessive violations.
Ability to traverse uneven terrain
DESIRABLE QUALIFICATIONS:
Ability to obtain and maintain certification from the State of Ohio as a laboratory technician.
Ability to obtain a State of Ohio water plant operator or distribution system license within three years of appointment.
HEALTH BENEFITS
Employees pay 15% of the monthly medical insurance premium through United Healthcare which includes prescription coverage. Employee, Employee plus child(ren), Employee plus spouse and family coverage is available. However, a spouse who has affordable health care coverage through their employer must elect that coverage as primary. The City health care plan is a high deductible healthcare plan.
HEALTH SAVINGS ACCOUNT
Annually, the City will deposit 85% of your health insurance deductible amount into an HSA account in your name.
VISION AND DENTAL
The City pays 100% of the premium for dental and vision. Coverage levels will be explained in further detail at time of hire.
LIFE INSURANCE
The City pays 100% of the premium on a $100,000 life insurance policy for employee and $10,000 for spouse and $5,000 for child.
RETIREMENT PENSION
The City contributes 14% monthly toward retirement benefits offered through the Ohio Public Employee Retirement System. The employee pension payment share is 10% of gross salary.
VACATION
New employees accrue two weeks of paid vacation every year. Vacation time increases with length of service time.
PERSONAL LEAVE
Employees receive 6 prorated days of personal leave annually.
01
How did you learn about this position?
- www.westerville.org website
- Governmentjobs.com website
- Indeed.com (career board)
- LinkedIn.com (career board)
- Careerbuilder.com (career board)
- City Employee
- Friend
- Career (Job) Fair
- CareerBoard.com (career board)
- Other website not listed
- Other
Required Question