**Exciting Sales Support Career Opportunity**

Our Broadband Division (dba Total Cable Solutions), located in Springboro, OH, is hiring a highly energetic & self-motivated Sales Support Associate to its growing Sales Team.

**Responsibilities**

* Provide support and communication to remote sales team, inside sales team, and/or to customers as needed

* Assist the remote sales team with quoting customers and processing orders

* Handle incoming phone calls and e-mails from customers and provide requested information

* Answer customer questions regarding topics such as availability, delivery, back-orders, returns, credits and orders

* Monitor scheduled shipping dates to ensure timely delivery

* Relay customer complaints and/or concerns to others on the sales team and assist with investigating and resolving issues

* Escalate larger concerns to more experienced sales team members for resolution

* Perform data entry with entering orders into the system

* Distribute product PDF's & specifications for Account Managers (AMs) and customers

* Assist in product sourcing for AMs

* Assist in the Return Merchandise Authorization (RMA) process

* Assist in Salesforce.com (SFDC) support and data entry

**Required Skills**

* Ability to key data accurately and quickly

* Proficiency with Microsoft Office products including Outlook, Word, and Excel

* Ability to communicate professionally, clearly, and effectively in English, in speech and writing

* Strong organizational, project management, problem solving and prioritization skills

* Ability to anticipate needs of sales team members and customers and proactively solve problems

* Ability to work independently to accomplish tasks, while also having strong interpersonal skills

* Resourcefulness to meet tight deadlines and flexibility with fluctuating priorities

* Must possess a positive demeanor and maintain positive interactions with all internal and external customers

* Ability to perform the essential functions and physical demands of the position with or without accommodation

**Preferred Experience**

* Three years experience in customer service, business support or other professional support position

* Knowledge of Salesforce.com or another sales management tool

* Knowledge of Sage ERP or other accounting system

* Knowledge of Lynn Electronics product line

* High school diploma or equivalent required

**Benefits**

* Health, Dental, and Vision Coverage

* Life & Disability Insurance

* 401k

* PTO

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