Everyday Technogym inspires 35 million people to work out utilizing our innovative physical activity solutions. By promoting the wellness lifestyle of exercise, a balanced diet and a positive mental approach, Technogym has rapidly grown into a success story of over 2,300 employees in 14 Branches,reaching 100 countries. More than 80,000 wellness centers and 300,000 private homes in the world are equipped with Technogym. Technogym has been the Official Supplier of 8 Olympic Games since 2000.

At Technogym, we reshape the present and future of physical activity every day. To pursue our mission and continue our success, we are looking for team players who are eager to invest their energy into building dreams. If you naturally fit in with our culture by practicing sport and living a healthy lifestyle and are forward-thinking, always proactive and satisfied only achieving the highest standard, move with us for a better world!

**About the Role**

We are looking for a hands-on and results-driven Tender Specialist and Customer Service & Logistics Support who will cement and build upon the recent improvements in process and win rate, to ensure all Technogym tender submissions are timely, of high quality and commercially correct.

The successful candidate will be primarily responsible for the project management (timeline creation and follow-ups), editing and formatting of tender response documents as and when they are required by customers. The candidate will also be responsible for maintaining an online bid library, updating and rewriting materials as time permits, and for reporting on tender win/loss rates and values.

**Responsibilities****:****Long Description**

CS&L Support

* Guarantee precise and timely orders processing assuring the expected governance and compliance to internal order management policies and sales condition compliance, from quote confirmation to billing

* Guarantee to the customer the a Premium Customer Experience managing the customer touch points

* Frictionless Delivery planning and management through the logistic portal: delivery date management, d&I job assignement & activity closing;

* Free stock optimization and managing of Purchase Order to HQ, when required, assuring the correct stock movement mgmt.

* Assure an accurate management of order portfolio (backlog), avoiding expired backlog and proactively liaising with Sales in order to prevent or foresee backlog slippage

* Constantly update CRM system with all relevant information collected during customer service activities

* Assure the proper management of TG Care Activities, granting adequate feedback to customers enquires, managing

* Manage post delivery survey in order to assess customers satisfaction, proactively acting to solve any issue with the customer

**Requirements**

* 3-5 years experience in tender and RFx related role, with at least 3 of those involved in the direct completion of RFPs / RFIs

* Degree in any subject, project management qualifications is a plus

* Competent mathematical abilities for often complex pricing matrices

* Extensive experience of RFx completion

* Advanced MS Office user, CRM knowledge

* Knowledge of the fitness market / physical education is beneficial

* Attention to details, excellent methodical approach

* Willingness to be flexible in working patterns

* Ability to work under pressure

* Ability to communicate at all levels, including presentation skills

Passion for sports, enthusiasm, humility, pro-activity, and ethics complete the desired profile