Administrative Assistant, Open Systems Healthcare, Washington, DC
Open Systems Healthcare -
Washington, DC,
US
Administrative Assistant
Date Posted: 2024-05-08
Job description
Position Overview: Responsible for assisting in and supporting the day to day operations of Open Systems Healthcare by providing general support to areas including but not limited to; sales, payroll, human resources, recruiting, payroll, marketing, support for the clinical team.
Essential Job Functions:
Requirements
Required Qualifications:
Preferred Competencies:
Work Environment and Physical Demands:
Essential Job Functions:
- Conduct Emergency Preparedness Plan phone calls to caregivers and clients when the EPP is implemented.
- Conduct shift confirmation phone calls weekly to confirm caregivers for weekend and holiday shifts.
- Confirm caregivers appointments for orientations.
- Assist Human Resources with completing credential calls/emails weekly.
- Assists in weekly payroll process; including but not limited to
- Review and remedy call dashboard/EVV related prebilling issues compliantly and accurately
- Review completion of care plan for accuracy and alignment with care plan.
- Communicate and collaborate with client and caregiver to address missed tasks, missed calls.
- Address EVV setup issues with office staff/OSH Rep.
- Review over authorizations and discrepancies with schedule.
- Escalate over authorizations and discrepancies with schedule to appropriate OSH representatives.
- Escalate conflicts, grievances, incidents, etc. to appropriate OSH representatives.
- Ensures documentation compliance with local, state, and federal regulations as well as Agency policy.
- Ensures employees are properly paid for travel time, orientation, in-services, etc. according to federal, state, and local law.
- Assist with quarterly customer service surveys and document results according to company policy. Complete by the last day of every third month.
- Complete follow up calls for investigations/grievances/incidents, within 24 hours of receiving the call, to collect all necessary facts.
- Complete PHO forms with both consumer and caregiver during the first shift. Complete PHO follow up within 3 days of the original PHO.
- Initiate retraining of EVV training for caregivers when designated by office staff.
- Performs all other duties as required and assigned by OSH representative.
- Follows Open Systems Healthcare's Policies and Procedures.
- Follows Federal, State and local rules and regulations pertaining to home care services.
Requirements
Required Qualifications:
- High School diploma or GED equivalency, preferred.
- Basic understanding of Microsoft Office.
- Evidence of Tuberculosis screening that meets CDC guidelines.
- Must have a reliable form of transportation.
Preferred Competencies:
- Able to work in a fast paced work environment.
- Ability to effectively communicate externally as well as internally with all levels of the organization.
- Focus on Consumer Needs: Anticipate, understand, and respond appropriately to the needs of internal and external customers to meet or exceed their expectations within the organizational parameters.
- Ability to handle confidential information in compliance with HIPAA.
- Ability to handle sensitive information in a calm and professional manner.
- Ability to lead change and innovation.
- Ability to manage multiple tasks on a daily basis and manage time efficiently.
- Public relations ability, interpersonal skills and professional telephone manner.
Work Environment and Physical Demands:
- This role functions primarily in a home office environment and has regular contact and use of laptop, monitors, printers.
- The employee is occasionally exposed to a variety of conditions at consumer sites.
- 30% or more travel time possible dependent on need.
- Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
- Ability to perform tasks involving physical activity, which may include light-medium moving and extensive self-positioning.